Operational Analyst

2 days ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Service Nova Scotia and Internal Services

**Location**:HALIFAX

**Type of Employment**:Term

**Union Status**:NSGEU - NSPG

**Closing Date**:19-Jul-23 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotia's vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business. To learn more about our Department, please click here.

**About Our Opportunity**:
Under the direction of the Manager of Operations Support, Customer/Client Support, as the Operational Analyst (Program Admin Officer 3), you are responsible for reviewing, recommending and developing change to legislation, regulation, policy and process in line with Departmental goals.

**Primary Accountabilities**:

- Conducts research, prepares documentation and communicates with various disciplines (i.e. legal, financial, and operational) to define the current situation and identify options in order to effect proposed change.
- Makes recommendations as to which program initiatives will be implemented.
- Conducts technical, financial, operational, legislative, inter-jurisdictional and market assessments of various options.
- Makes recommendations and co-ordinates the implementation of recommendations impacting programs.
- Develops and implements an evaluation tool to assess the effectiveness of change once implemented.
- Utilizes structured and systematic project management methodology in carrying out duties outline above.
- Receives and evaluates decisions, outcomes and actions of program delivery to determine consistency, fairness and compliance with established legislation and policy.
- Maintains necessary processes to evaluate the effectiveness of program delivery.
- Conducts training needs assessments to identify gaps in skills and training opportunities to ensure a high standard of program delivery.
- Reviews complaints and recommends and/or conducts appropriate follow-up.
- Represents the Department on various committees and task groups.
- Prepares briefing materials and responds to ministerial inquiries and complaints.

**Qualifications and Experience**:
In addition, you possess:

- Registry of Motor Vehicles transaction processing experience related to drivers and vehicles;
- Advanced knowledge of Registry of Motor Vehicles’ programs and services, policies and procedures, processing system, and legislated requirements of the Motor Vehicle Act;
- The confidence to make difficult decisions and demonstrate a well ordered and logical approach to analysing problems and prioritizing work;
- The ability to work cooperatively in a team setting or work independently to meet goals, objectives and deliverables as required;
- Excellent communication skills in order to communicate effectively with other employees, external clients and consultants;
- The ability to react and adjust positively to change and new ways of doing things;
- A working knowledge of word processing, spreadsheet and planning tools such as Microsoft Excel, Word and Outlook;
- Proven Project Management Experience;
- Proven Analytical Skills.

**Assets**:
Education/certification in project considered an asset.

**Equivalency**:
**Benefits**:
Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria.

**Working Conditions**:
May be required to work outside of normal office hours to meet project timelines.

**Additional Information**:
**What We Offer**:

- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
- Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
- countless career paths.
- Department Specific Flexible working schedules.

**Pay Grade**: PR 13

**Salary Range**: $2,543.38 - $3,091.70 Bi-Weekly

**Employment Equity Statement**:

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