Employee Services Representative 12 Months

4 months ago

Calgary, Canada ATCO Ltd. - Common Groups Full time

To be on the leading edge of our industry takes an agile mindset. It’s a new energy world and our corporate team thrives in the face of such challenges. The work is exciting, urgent, and collaborative, but everyone has autonomy over their domain and a chance to make their mark. It takes imagination and a willingness to take risks and execute on your vision. Together we can bring the right solution at the right time for customers.

You will provide a one ATCO employee experience in relation to inquiries on HR programs, practices, pension, benefits, pay, timecards. This role will be the first point of contact for all employee and management inquiries

Reporting to the Supervisor, Employee Services & Programs, you will have oversight of high-volume transactions that required great attention to detail regarding employee data and reports.

**What You Get To Do**:

- Respond to all employee inquiries and requests relating to employment, HR programs, practices, pension, benefits, pay, timecards, etc.
- Ensure that customers’ questions are fully addressed and support the team with complex/difficult questions
- Obtain feedback from stakeholders on relevant content to address employee issues/inquiries
- Follow through to ensure that each case is fully resolved
- Prepare employment packages (new hire, termination, retirement, employment leaves etc.)
- Collect, review, track and forward forms/documents to internal or external 3rd parties as required
- Submit requests to third party vendors for information
- Coordinate and prioritize the flow and distribution of incoming employment changes, confirming necessary documentation and signatures
- Complete vacation and payroll investigations as required
- Administer HR/ Employee Programs as required
- Seek opportunities to create and simplify HR processes to improve customer service and meet client needs
- Review inquiries into ERC and determine gaps/missing information and appropriate audience
- Monitor and identify on trends in employee inquiries
- Continually review and maintain up-to-date and relevant information on internal and or external sites and document templates
- Prepare reports for internal and/or external stakeholders as required

**Who You Are**:

- Bachelor’s degree in business or diploma in HR Administration
- 3-5 years HR administration experience
- Strong written and verbal communication skills
- Advanced Microsoft Suite experience
- Ability to prioritize and organize workload to meet strict deadlines
- Experience in handling sensitive and confidential information
- Professional, approachable and customer service oriented
- Basic knowledge of legislation such as Human Rights, the Workers’ Compensation Act, the Freedom of Information and Protection of Privacy Act;
- Possess strong interpersonal skills and the ability to establish and maintain effective working relationships with all interested stakeholders;
- Proficiency with the Microsoft Office suite of products (including excel);
- Commitment to ongoing professional development and continuous learning, and adherence to a professional Code of Ethics.

**What We Offer**:

- A culture based on caring, integrity, agility, collaboration, and striving for excellence.
- Competitive compensation.
- Flex benefits.

We’re looking for someone who cares about their work and strives for more each day. Someone who challenges the status quo, embraces change, and thrives in a collaborative work environment. If you are someone who approaches work with passion, curiosity and the courage to innovate, then this role is for you.

At ATCO, we support a diverse and inclusive environment that values the contributions and perspectives of everyone on the ATCO team. We believe the ATCO team is the foundation of our business and our most asset across our global operations. Without each team members’ unique skills, strengths, and knowledge, we simply wouldn’t be able to achieve our fundamental vision of delivering life’s essential services to our customers around the world.

ATCO is an equal opportunity employer, on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

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