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Service Centre Representative
3 months ago
Requisition ID: 11905
Department: Finance and Corporate Services Dept.
Service: Payroll, Pensions & Benefits Service
Branch: Client Experience Branch
Employment Type: 1 or more Full-time Temporary positions - up to 1 year
Work Hours: 35.00 hours per week
Affiliation: Non Union/Non MPE
Salary Information: $35.261 - $41.256 per hour (2024 rates of pay)
Location: 100 Constellation, Nepean
City: Ottawa, ON
Job Category: Administrative and Support Services
Application Close: 31/05/2024
"**_Applications received may be used to staff current and on-going requirements for up to 6 months"_**
**JOB SUMMARY**:
You are the first point of contact for all inquiries relating to Human Resources and Payroll, Pensions, and Benefits for City of Ottawa employees. Your responsibilities include using a broad base of knowledge and strong communication skills to provide effective front-line support, guidance, and expertise to employees on related policies, procedures, and practices. You efficiently handle a variety of inquiries, transactions, and issues relating to HR, Payroll, Pensions, and Benefits programs and processes.
Additionally, you are responsible for maintaining the integrity of data in various secure systems, such as the OMERS Pension Plan's site and insurance carrier's site, Canada Life, as well as updating and auditing master data in SAP, in response to employee and manager requests.
**EDUCATION AND EXPERIENCE**:
Completion of 2 year community college diploma in Business or related field
Minimum of 3 years of related experience in a variety of Payroll and/or HR functional areas with an emphasis on front end client service
**CERTIFICATIONS AND LICENCES**:
Related Accounting, Finance, Payroll and/or Human Resources certification is preferred
**KNOWLEDGE**:
- Customer service principles
- The City of Ottawa’s departments, internal operational and administrative procedures, relevant contacts, collective agreements and services
- Working knowledge of Payroll and HR policies, processes and procedures
- Microsoft Office Suite and other corporate standard software as required
- Intermediate knowledge of SAP
- Legislation - Canada Revenue Agency, ESA, CLC, Pension and Benefits Standards Act, Ontario Pension and Benefits Act, MFIPPA, WSIB
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
**COMPETENCIES, SKILLS AND ABILITIES**:
- Customer service oriented: ability to use effective and tactful oral and written communication skills with clients at all levels of the organization
- Demonstrated knowledge of SAP operation with a HR/Payroll services environment
- Excellent organization and time management skills and techniques: ability to plan, organize and carry out work assignments, managing multiple and competing tasks simultaneously and prioritizing work to meet heavy workloads and non-negotiable deadlines
- Strict attention to detail and accuracy in the maintenance of records: ability to produce spreadsheets and statistical reports
- Communication skills with all levels of employees, management and the general public
- Work independently and within a team to develop innovative solutions
- Communicate effectively on complex issues
- Superior client service skills including patient and tactful with clients and other staff
- Highly organized/reliable and flexible
- Integrity, tact, discretion and good judgment in maintaining confidential information
- Takes initiative
- Creative/innovative
- Thorough
- Team player
- Resourceful
- Able to handle multiple tasks and work independently with minimum supervision under tight deadlines
**WHAT YOU NEED TO KNOW**
- Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
- You will initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.
