Customer Service Representative

4 days ago

Ottawa, Ontario, Canada Scotiabank Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our Scotia iTRADE Contact Centre team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our clients, assisting with inquiries, and promoting our client-focused culture.

Key Responsibilities:
  • Assist clients with inquiries and provide personalized solutions
  • Use discretion and problem-solving skills to own the client experience
  • Facilitate a culture of passion, accountability, and collaboration within the team
Requirements:
  • Fluency in English and one of the following languages: Cantonese or Mandarin
  • Broad knowledge of investment products and procedures relating to securities settlement
  • Ability to work in a fast-paced environment with volumes dictated by market trends, client demands, and seasonal peaks
  • Strong written and verbal communication skills
  • Ability to utilize time-management and prioritization skills
What We Offer:
  • Competitive pay
  • Opportunity to gain valuable industry knowledge and experience
  • Opportunity to advance your career through other roles within Wealth Management and Scotiabank
  • Workplace culture built around inclusion, diversity, and potential
  • Customized and comprehensive training program
Employment Details:

We value employee training and development. Our comprehensive training program includes a 4-week onboarding training for all hires and an additional 7-week training for successful individuals who require support to complete their licensing (CSC, CPH) courses.

The Scotia iTRADE Contact Centre is open 8am-8pm Monday to Friday. Due to the nature of a contact centre environment, flexibility to work evening shifts is required.

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