Seniors Community Programs Administrative Lead

3 weeks ago

Niagara, Canada Niagara Region Full time

**Division**:
Seniors Community Programs

**Important Notices & Amendments**:

- The successful applicant will begin working at Niagara Region Headquarters in Thorold and will be supporting the business requirements of the Fort Erie Community Hub. The successful applicant will be required to work in Fort Erie once the new Community Hub opens._

**About Us**:
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.

For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.

Please note that effective February 12, 2023 mandatory COVID-19 vaccinations are no longer required as per the Niagara Region’s amended COVID-19 Vaccination Policy. As a result, you will not be required to submit verification of your vaccination status before starting employment with the Niagara Region. However, the Niagara Region continues to reserve the right to reintroduce vaccination requirements in the future if necessary to respond to changing public health advice and\or government direction. The Niagara Region continues to strongly encourage everyone to remain up-to-date with vaccinations.

**Job Summary**:
Reporting to the Program Manager, the Seniors Community Programs Administrative Lead is responsible for providing confidential administrative support and services to the Administrator and Management team in a fast paced, in-person service environment. Assumes the lead in scheduling, monitoring and developing internal business practices to support consistent business operation of satellite and community hub settings. Collaborating with internal and external community service providers, the Lead ensures adherence to building requirements through the completion of operational logistics (i.e. agreements, scheduled room use, implementation of established emergency response procedures and technology). Works collaboratively with existing programs and services internal and external to the organization to support business analysis and project management activities. Ensures documented practices of program processes and systems are maintained and updated and provides audit control validation for related data, billing and provincial reporting requirements.

**Education**:
**Knowledge**:

- Experience providing administrative support within a similar environment, such as municipal/public/non-profit sector, day program, community and/or seniors support services environment (or similar) is an asset
- Knowledge of web-enabled systems (i.e. CRMS, MIS/OHRS, IAR, HPG) is preferred
- Knowledge/experience with AODA (Accessibility for Ontarians with Disabilities Act) document compliance

**Responsibilities**:

- Review various Ministry sites to obtain information updates and flag requirements and process solutions to the Administrator (i.e. Health Data Branch and/or Ontario Health policy, legislation, directives) that inform business process and compliance expectations.
- Prepare analytical calculations and observational assessment related to budget, performance targets, data trends (i.e., lost days, cancellation rates, referral sources) with applicable program managers.
- Collect, audit, and analyze financial, statistical data, and client documentation; identifying gaps in program outcomes to responsible manager, and preparing and/or inputting to required Ontario Health reporting.
- Ensure consistent use of tracking tools and report requirements across program portfolios is centralized, updated, and completed accurately (i.e. OHRS, Monthly Finance variance reporting, Balance Score Card, Quality Improvement Plan, incident and complaint tracking, staff training). Variances are flagged quarterly to the leadership team.
- Ensures all documented practices, public documents,

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