Business Intelligence Analyst

2 weeks ago

North York, Canada Canadian Mental Health Association Toronto Branch Full time

**Business Intelligence Analyst** - **Client Management**:
**The Role and Opportunity**:

- CMHA Toronto is looking for a skilled Business Intelligence Analyst who will support the organization to develop its business intelligence capability. CMHA Toronto recently migrated to a new client management system and this role will be focussed on identifying and implementing the reporting and analytics requirements for the organization. This will include consulting across teams to determine business requirements, developing an implementation plan, and executing and refining it as the work unfolds. The role will also be responsible for monitoring data quality, generating funder reports, and responding to ad hoc decision support requests. Finally, the BI Analyst will be responsible for the technical administration of the client management system.

Canadian Mental Health Association (CMHA) is the most established and extensive community mental health organization in Canada. We identify and respond to Canada’s most pressing mental health priorities. At the national level, we push for nationwide system and policy change. At the community level, millions of people in Canada rely on CMHA’s extensive grassroots presence. Since 1918, CMHA has grown to provide mental health services and supports across Canada in over 330 communities. CMHA Toronto was, established in 1953. CMHA Toronto proudly provides services to over 10,000 clients per year, in 31 programs at 13 locations across the City of Toronto. Our services are delivered by a passionate and diverse team. Join us in providing high quality mental health and addictions services, advocating for a better mental health system, and providing education and mental health supports to clients across Toronto.

**Responsibilities**

**Reporting & Analytics**:

- Collect business requirements from programs and senior leadership and translate them into user-friendly reports and dashboards
- Prioritize implementation based on program needs and complexity, develop workplan, and communicate progress to stakeholders
- Design report and dashboard prototypes and mock-ups
- Develop reports and dashboards within the client management system platform (e.g. Looker), using third-party BI software (e.g. Power BI), and in funder reporting templates (e.g. Word and Excel) as appropriate
- Monitor data quality and provide timely quality improvement interventions
- Generate funder reports on a recurring basis
- Respond to ad hoc decision support requests
- Create user and technical documentation
- Provide training to staff

**Client Management System Administration**:

- Work with the vendor to remediate issues and implement new features
- Recommend and implement additional customizations to the client management system

**Required Skills & Experience**:

- Minimum 2 years experience in data analysis or related field
- Familiarity with the community mental health context and client management systems or electronic medical record software. Past experience with TELUS CHR is an asset.
- Skilled in exploratory analysis and mapping data and workflows.
- Solid relationship management skills including the ability to translate complex projects into component parts, articulate clear solutions, and the flexibility to support projects where needed
- Proficient with Microsoft 365 platform
- Some knowledge of SQL, Python, or R
- Some past experience with business intelligence tools (e.g. Looker, Power BI)
- Competent documentation skills including code commenting and writing user guides/training materials.
- Understanding of privacy legislation, especially PHIPA, and best practices for securing data

**Why Choose CMHA Toronto?**

If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you. We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement. We are also big believers in wellness and work-life balance. Our benefits include:

- Health Care of Ontario Pension Plan (HOOPP), a predictable, secure monthly income upon retirement
- Comprehensive Group Health Insurance - Health, Dental, Vision, Paramedicals
- Short-term and Long-term Disability programs and life insurance to protect your income upon illness or injury
- Work-life balance and flexibility - to ensure you have time for the things that matter to you
- Annual Professional Development Funding for career learning and advancement
- Work with like-minded, passionate individuals and make an impact on mental health service delivery
- Build genuine and authentic connections, with colleagues and clients, with the goal of making a difference

CMHA Toronto is committed to promoting a workplace culture of inclusion, openness, mutual respect, and a ‘no blame and accountable’ environment. Our staff report that they value the flexibility in work schedules and the work-life balance CMHA Toronto encourages. They appreciate the training a

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