Business Intelligence

2 weeks ago

North Bay, Canada Ontario Northland Full time

**POSITION**: Business Intelligence and Reporting Analyst

**REPORTS TO**: VP Transportation

**DEPARTMENT**: Rail Transportation

**LOCATION**:North Bay

**REFERENCE**: 100-45-24

**WHO WE ARE**:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We employ over 900 skilled professionals and are over 120 years old and proud of our heritage and connection to the communities we serve. We are focused on moving forward with the goal of being a valued leader in transportation. We offer competitive salary, excellent benefits, a defined benefit pension plan, paid vacation, 3 paid personal leave days along with discounted transportation on our bus and passenger rail services.

**ACCOUNTABILITY STATEMENT**:
The Business Intelligence (BI) & Reporting Analyst develops insights into operational effectiveness and resource management efficiency. The primary focus is in understanding the line-of-business performance and opportunities, analyzing data and market trends and generating insights to improve sales and customer services.

**MAJOR DUTIES/ RESPONSIBILITIES**:

- Utilize systems and datasets to develop insights into our processes and results to identify operational effectiveness and resource management efficiency.
- Identify, develop and implement systems (hardware and software) and processes to measure tasks and effectiveness.
- Ensure systems support customer expectations to affect customer behaviour
- Work with Data Analysts to define datasets
- Develop insights into customer behaviour and to improve customer sales funnel
- Analyze Market trends
- Develop management dashboards to visualize results with tasks performed and performance measures (KPIs)
- Train, assist, coach, mentor users to upgrade reporting systems and identify efficiencies and software / technology to improve reporting and measurement process
- Evaluate the operations and sales processes to quantify the efficiencies and identify improvements
- Identify, propose and facilitate business process improvements related to data and reporting
- Forecast expected demand and make recommendations on resource availability

**REQUIREMENTS**:

- College diploma in Mathematics, Statistics, Information Technology or Computer Science
- 3+ years’ experience as a Data Analyst
- Strong working knowledge of Microsoft Power BI, SharePoint and Excel
- Certification or experience in data and reporting tools such as Microsoft Power BI, R or Python
- Previous experience in Business Process Analysis (BPA) preferred
- Proficiency using Google Analytics & Website Use Analytics
- Experience working with large datasets from multiple sources
- Strong communication (written & verbal) skills
- Analytical & problem solving skills
- Ability to translate data insights into business insights
- Experience working on marketing campaigns and analysis
- Familiarity with agile methodologies of solution design
- Experience with Customer Service in the travel and / or transportation industry is an asset

Ontario Northland is an equal opportunity employer. Accommodation is available for applicants with disabilities throughout the recruitment process. Please contact Human Resources.
- Pour des renseignements en français composez le 1.800.363.7512 poste 494._

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