Business Improvement Officer

4 weeks ago


Greater Sudbury, Canada City of Greater Sudbury Full time

**Section**: Traffic and Transportation Support
**Division**: Infrastructure Capital Planning
**Department**: Growth and Infrastructure
**Initial Reporting Location**: Frobisher

**Job Status**: Limited position

**Affiliation**: Inside Unit
**Estimated Probable Duration**: Seven (7) months
**Hours of Work**: 70 hours bi-weekly
**Shift Work Required**: No
**Range of Pay**: Group 14 $36.43 to $44.70 per hour

**The start date will follow the selection process.**

This position is eligible to work remotely on a part-time basis.

**Characteristic Duties**: Under the general supervision of the Manager of Transportation and Innovation Support.
- Lead, coordinate and facilitate multiple business improvement projects related to: risk assessment and risk reduction, process efficiencies; service delivery effectiveness; work-load management; quality assurance; organizational performance management; tactical and strategic planning practices.
- Lead, coordinate and facilitate technology implementation projects that support business improvement projects to improve efficiency.
- Analyze current business practices and research best-practice business methodologies that will enhance the efficiency and effectiveness of the Department.
- Provide expert advice and consultation on the implementation and use of one or more business best-practice methods including: LEAN business process design, work centered analysis, statistical process control, performance management using KPI methodologies, and requisite leadership practices.
- Audit business system performance to ensure best-practice methodologies are being effectively utilized as per approved policy and defined business process.
- Research, analyze and develop reports related to operational performance or potential operational improvement by compiling information from multiple internal or external sources using advanced business intelligence, data extraction and statistical techniques.
- Develop documents required for acquisition and implementation of technology solutions; such as request for proposals, request for quotes, statement of work, and business specifications.
- Liaise with all divisions and sections within Growth and Infrastructure and throughout CGS; external partner agencies; vendors, service provider, and regulatory agencies.
- Coordinate resolution of issues related to technologies on behalf of the end-user by liaising with vendors, the Information Technology (IT) Department and technical support personnel.
- Support the Department’s benchmarking activities as directed.
- Contribute to the Department’s knowledge management initiative by providing detailed process documentation related to business processes, roles, responsibilities, and daily activities of the position.
- Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
- Perform other related duties as required.

**Qualifications**:

- University degree in a related discipline from a recognized University with Canadian accreditation.
- Project Management Professional (PMP) certification and/or Six Sigma accreditation (Green Belt or higher) is considered an asset.
- Minimum of two and one half (2½) years to five (5) years of progressive experience related to one or more of: facilitation of business improvement initiatives, implementation of business best-practice methodologies, facilitation of quality improvement initiatives, and/or acting as project manager leading multidisciplinary teams.
- Experience in a Municipal government setting is an asset.
- Excellent knowledge of business improvement methodologies and theories: such as SPC, LEAN, Six Sigma, Requisite Organization, Organizational Physiology, Change Management and Functional Work Analysis.
- Practical knowledge of project management methodologies and best-practices.
- Able to function independently.
- Able to manage concurrent complex projects with demanding schedules.
- Ability to identify and analyze business opportunities and recommend actions for improvement.
- Excellent critical thinking skills.
- Good time management skills.
- Well developed interpersonal skills, able to work with personnel from all levels of the organization.
- Travel to multiple work sites with the City is required.
- Excellent use of English; verbally and in writing.
- French verbal and written communication skills considered an asset.
- Must be physically capable of operating a vehicle safely, possess a valid driver’s licence, have an acceptable driving record, and personal insurance coverage.

**How To Apply**:
We must receive your resume before **11:59 p.m. on Thursday, August 31, 2023**. For those providing a French language resume, please also include an English version.
- Ensure you attached a cover letter and resume. Acceptable file types are:

.doc
- .docx
- .txt
- .pdf
- .rtf

All applicants are thanked for their interest in this position. Only those selected for an interview wi



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