Service Coordinator

2 months ago

Hamilton, Canada Budget Environmental Disposal Inc. Full time

Job Types: Full-time, Permanent (On Site)

**Summary**

**Responsibilities**
- Process manual and electronic orders and follow up on those orders to ensure orders are processed by established customer cut-off times.
- Continuously work to reduce errors and identify areas for improvement within workflow processes.
- Dedicated to maintaining the company core focus of commitment to providing exceptional customer experience. This includes meeting customer retention goals and communicating with the Customer Service Manager to resolve unique customer issues.
- Effectively communicates pricing and service terms and conditions while promoting other Budget Bin’s business opportunities, referring internally as appropriate.
- Effectively use Budget Environmental Disposal Inc’s sales software tools (i.e., prospect and customer database, Soft Pak, pricing resources, etc.).
- Ensure that all customer solutions are compliant with appropriate local, provincial, and federal regulations.
- Achieve performance goals as set out by management team.
- Liaise with internal teams such as sales, operations, and finance to identify areas for customer experience improvement and enlist Management support as needed.

**Specific Skill Requirements**
- Working knowledge of the waste recycling industry.
- Customer service oriented (friendly, courteous, proactive, and helpful)
- Excellent communication skills (active listening, verbal and written)
- High level of detail & quality of work output
- Works well under pressure, enjoys a challenging and fast paced environment.
- Ability to recognize and resolve issues independently and/or with assistance.
- Consistently exhibits high level of motivation and sense of urgency.
- Action oriented, displays resilience, and delivers results.
- Ability to prioritize and achieve performance goals as set out by management.
- Strong time management and organizational skills - speed, flexibility, and agility
- Demonstrates a collaborative approach when working with others.
- Enjoys working in a team environment.
- Ability to problem solve and see an issue through until the end.
- Demonstrates a willingness to learn and adheres to Budget Environment Disposal Inc’s core values.
- Computer proficiency on a variety of systems including but not limited to: Internal order management system, Microsoft Office (Word, Excel, and Outlook)
- Ability to identify and escalate issues to management team.
- Contribute to providing a safe work environment.

**Education**:

- Secondary School (preferred)

Schedule:

- Rotating Saturdays and has early start time at 7am.

**Job Types**: Full-time, Permanent

**Salary**: $22.00-$23.00 per hour

**Benefits**:

- Dental care
- Extended health care
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Morning shift
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Hamilton, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

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