Specialist, Logistics

2 weeks ago

SaintLaurent, Canada RXO Full time

**Solutions driven success.**

RXO brings together massive capacity, cutting-edge technology and industry-leading expertise to keep shippers and carriers ahead of the marketplace. At RXO, we’re looking for innovative and collaborative employees who are committed to solving our customers’ challenges. We know we can do big things when we work together - so join us on our mission to disrupt the industry.

As the Specialist, Logistics, you will be responsible for monitoring drivers’ delivery activity, scheduling, delivery and routing issues with external customers and contracted drivers. Position involves heavy phone contact between external customers and contracted drivers. In addition, the position is responsible for billing and data entry tasks. As a part of the RXO team, you’ll have a starring role in helping us continue to provide daily freight solutions for our global customers.

**Pay, benefits and more.**

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including extended health benefits (medical, dental and vision), pension, life insurance, disability and more.

**What you’ll do on a typical day**:

- Maintain phone communication between external customers and contracted drivers/couriers
- Assist contracted drivers with delivery issues
- Resolve any customer issues, complaints and answer questions
- Monitoring progress of delivery routes
- Customer billing and data entry tasks
- Assign drivers/couriers delivery routes
- Oversee all unloading processes of returning routes at days end
- Additional duties as requested

**What you need to succeed at RXO**:
At a minimum, you’ll need:

- 1 year of experience in a customer service role resolving issues and responding to customer requests
- Bilingual English/ French

It’d be great if you also have:

- High school diploma or equivalent
- Experience in a call center environment
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations

This job requires the ability to:

- Able to lift up to 25 pounds
- Your name
- Job title with location (city/province) and requisition ID
- A clear description of the disability accommodation that you are seeking

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