Fitness Centre Representative

3 months ago

Cochrane, Canada SLS Centre Full time

**About Us**
Spray Lake Sawmills Centre (SLSC) is a leading-edge sport and recreational facility encompassing 325,000 square feet, including an aquatic centre, four arenas and a curling centre, fitness & climbing facilities, an indoor turf, track, and gymnasium, and is home to several third-party tenants. SLSC is a not-for-profit organization and a registered charity, governed by a volunteer board of directors. SLSC employs over 200 employees who help make a difference in our community’s physical and social well-being. We offer a dynamic and fast-paced work environment that promotes excellence in teamwork, community building, and an innovative customer-focus. Our facilities are located in Cochrane, Alberta.

**About the Position**
You will deliver exceptional customer service as part of the dynamic SLSC service team, working within the Fitness Centre to check in guests, provide intros & tours of the center’s facilities, and support a clean, safe, and sanitary environment. This will include equipment maintenance, cleaning, and roaming the various fitness centre space to assist with customer issues, monitor for safety concerns, and enforce facility rules.

**Job Type**: Part-Time, Hourly, Year-round
**Availability Required**: Evenings & Weekends - Must have availability for CLOSING shifts Friday, Saturday, Sunday
- Friday 4pm-9:30pm
- Sat & Sun 1:00-9:30pm

**Specific responsibilities**:

- Assist our customers in a sincere, professional, courteous, and “above and beyond” manner.
- Multitask interactions with customers, knowledge of programs and how to register, knowledge of membership options, answering incoming telephone calls and providing tours to potential customers.
- Register and process customers promptly upon arrival and departure.
- Assist Fitness Trainers & Instructors with class set-up/take-down.
- Understand all aspects of the business including a strong knowledge of facility layout, programs, public & special events schedule, website daily updates, logbook notices, hours of departments & Tenants.
- Demonstrate the use of sales techniques to effectively up sell SLSC programs, services and memberships.
- Handle & operate equipment - POS, printers, photocopier & computer
- Listen to customer complaints with empathy & act appropriately with a customer service driven response.
- Assist the customer to make an informed choice.
- Daily Cleaning of Fitness Centre & spaces - sanitation, laundry, and deep cleaning.
- Daily Maintenance of bikes & other equipment in Fitness Centre & on the track & mezzanine
- Track monitor: Wrist band checks, make sure people are being safe and respectful to other users
- Other duties, as assigned.

**Qualifications**:

- You are a high-energy individual who thrives in a dynamic environment.
- You can follow guidelines and rules/job descriptions
- You must possess excellent public contact skills, strong organizational and communication ability, and outstanding telephone etiquette.
- Related front desk customer service experience, POS and exposure to the ActiveNet system would be assets
- Positive attitude, helpful manner, maturity, initiative and enthusiasm are essential.
- Your proven track record working independently and in a team environment will ensure your success.
- Able to work in a fast-paced environment with the ability to stand for up to 8-hours during a shift.
- Able to provide a clear Criminal Record Check
- Interest in, or working on gaining certification for Fitness Training (i.e. AFLCA or similar) in order to work a dual role as a Fitness Trainer (asset, but not required)

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