Associate Client Solutions Manager

4 months ago

Markham, Canada Sentrex Distribution Inc. Full time

**Position Type**: Full Time

**Department**:Client Solutions

**Work Location**:Markham, ON

**Work Arrangement**: Hybrid (1-2 days/week in-office)

**Work Hours**:Standard Business Hours Monday to Friday

**Travel Required**: Occasionally

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include **Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.**

**Come and join our team But first, let us tell you why we love working here**:

- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The opportunity to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture - **we are passionate about our people**
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
- Quarterly virtual social events

**The Opportunity**:
Reporting to the Director, Client Solutions you will work with a cross-functional team to develop PSP proposals, launch Patient Support Programs, and manage the client/SHS relationship. You will provide strategic creative solutions and stakeholder support to clients while working closely with the Program Manager to ensure KPIs and client expectations are exceeded.

**A Day in the Life (What you will do here)**:
Act as the primary liaison for PSP client teams during program setup, launch and operation for all strategic marketing, creative and stakeholder requirements including but not limited to:

- Developing and managing an overall strategic creative plan that meets the needs of all stakeholders
- Managing the entire creative process from start to finish including project proposal, budget, timeline, copy development, layout development, PAAB approvals and final client sign-off
- Lead the planning and execution of physician and patient engagement initiatives including the development of proposals and project plans; facilitation of EEPs, advisory boards, consultancy panels; providing meeting summaries/action plans with recommendations based on insights gathered
- Lead all Representative/MSL and NSM interactions
- Provide creative and strategic support in the development and presentation of program QBRs ensuring the needs of the cross-functional client team are met
- Support training of PSP operational team around brand strategy, client needs and impact
- Work with program management and PSP directors to ensure seamless program operation and client satisfaction
- Slide development when required (business cases, Program Overviews)
- Suggest and build additional program offerings (i.e. patient self-enrolment programs, adherence tools, detail aids, CRM portal enhancements, rep training, screening programs, etc.)
- Promote additional Sentrex consulting services including software and website development, business analytics, market access, medical strategy and field MSL services
- Participate and support client brand strategy and POA development process, as needed
- Additional duties as assigned by the manager

Lead the research and project management of patient support program proposals by:

- Developing RFP response timelines and coordinating with appropriate team members
- Responding to RFP questions relevant to the Client Solutions department
- Conducting stakeholder research to support proposal insights and inform program solutions
- Generating proposal content relevant to the Client Solutions department
- Managing the overall design and organization of word proposal submissions and pitch deck PPT presentations

**What you need to ensure you are set up for success**:
**Minimum Qualifications and Experience**:

- University degree or equivalent in science and/or business
- Minimum of 2 years of relevant experience in the pharmaceutical industry across multiple therapeutic areas (sales, marketing, sales training, professional education, analytics & insights, creative project management)
- Experience developing a cohesive environment across multiple teams
- Demonstrated success in cross-collaboration during time-sensitive situations

**Required Skills*

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