Client Solutions Manager, Small Medium Enterprise

3 months ago

Markham, Canada Gallagher Full time

**Introduction**:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

**Overview**:
As the Client Solutions Manager, reporting to the Director of Client Solutions, you will provide outstanding client service to Gallagher's Small Medium Enterprise Clients. While working on a fun and collaborative team you will carry out a wide range of duties. You will be managing an existing portfolio of clients - driving the renewal cycle, handling day-today policy updates, talking and building relations with insurers and marketing policy's.

Work Environment: Hybrid (Agile) - We, at Gallagher, enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.

This position can be based our of Gallagher's Mississauga or Markham office's.

**How you'll make an impact**:

- Supporting a designated portfolio of small, medium and enterprise business clientele, playing the lead role in business retention and continually building upon customer relationships.
- Evaluate accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers.
- Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
- Recognize upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.
- Consistently acting to upgrade insurance market knowledge, staying ahead of new products and policy updates.
- Work with Account Executives on cross-selling opportunities and accessing resources within Gallagher.

**About you**:

- Being solution oriented has always allowed you to offer clients the most resourceful and innovative solutions.
- Strong communication and interpersonal skills enable you to develop deep relationships with clients and build partnerships with colleagues quickly. People love working with you, and you with them
- Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize which allows you to exceed client expectations every time
- Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles.
- Highly tech-savvy, with an ability to learn new systems, tools and processes.
- Secondary School Diploma required, College or University Degree preferred.
- 3 to 5+ years of Commercial Insurance Brokering experience is ideal.
- Familiarity with coverages such as business package policies, Commercial Auto, E&O, D&O, Builder's Risks and Cyber Liability is ideal.
- CAIB, CIP, CRM or other relevant certifications/designations highly valued.
- Active and in good standing RIBO License.
- Knowledge of EPIC considered an asset. #LI-SS1 #LI-Hybrid

**Compensation and benefits**:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- Flexible medical & dental coverage to meet your household's needs
- Life, Dependent Life and AD & D Insurance options
- Retirement savings including RRSP including a company match, TFSA, pension and more
- Employee Stock Purchase Plan

**Other benefits include**:

- Educational expense reimbursement
- Employee assistance programs
- Discounted gym membership (GoodLife Fitness)
- Opportunity for flexible work arrangements
- Paid sick days & personal days
- Paid Time Off to Volunteer
- Employee education recognition program
- Employee referral bonus program
- LifeWorks Employee Assistance Program
- Matching Gift Program

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes tr

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