Member Services Assistant
2 months ago
Posting #24-13x
**Member Services Assistant**
**Part-Time, Permanent**
Preston Location
Idea Exchange is a community hub comprised of the public libraries and art galleries for the City of Cambridge, a thriving city with a rich architectural heritage and the second largest community within the Waterloo Region. We are committed to supporting and inspiring our community in the exploration of reading, arts, innovation, and learning.
**What You’ll Do**
As a Member Services Assistant, you will:
- Work collaboratively with the team to create a welcoming environment that is inclusive, equity-driven, and service-oriented
- Greet all members of the public and assist them with checking out materials, and with their accounts and payments
- Check in returned materials and sort materials for re-shelving or redirection to the appropriate location
- Register new members and update membership cards
- Provide basic assistance in sourcing resources that meet information needs (reference) and provide recommendations for new reading material (reader’s advisory)
- Assist members in the use of library technology and other technology, such as computers, tablets, and printing
- Promote relevant services, collections, resources, programs and events
**What You’ll Need to Succeed**
To be qualified for and successful in the role, you should have:
- Required - An Ontario Secondary School Diploma (OSSD) or equivalent
- Required - Customer Service experience in an environment working with the public - 1 year
- Exceptional customer service skills
- Experience working in a public library setting will be considered an asset
- Excellent communication, critical thinking, and problem-solving skills
- An inclusive and empathetic approach and a service-oriented mindset
- The ability to follow detailed processes and balance multiple tasks and responsibilities
- A passion for supporting the diverse interests and needs of the Cambridge community
**Pay**: Starting at $26.14 per hour
**Hours**: 35 hours in a two-week period
**Schedule**: working various day, evening, and weekend shifts
**Week 1**
Monday 10:00am - 3:00pm (5 hours)
Tuesday 10:00am - 3:00pm (5 hours)
Wednesday 2:30pm - 8:30pm (5.5 hours)*
Thursday OFF
Friday OFF
Saturday OFF
Sunday OFF
**Week 2**
Monday 10:00am - 3:00pm (5 hours)
Tuesday 10:00am - 3:00pm (5 hours)
Wednesday 2:30pm - 8:30pm (5.5 hours)*
Thursday OFF
Friday OFF
Saturday OFF
Sunday 1:00pm - 5:00pm (4 hours)**
Total of 35 hours
*5.5 hours worked with a 1/2 hour break
**Sunday shift is once every 2 weeks from Labour Day to Victoria Day. Hours drop to 31 hours in a 2-week period from Victoria Day to Labor Day
**How to Apply**
- Tell us why we should consider you for this position Please provide both a cover letter and resume, combined as a single PDF document.
The anticipated start date for this position is May 2024.
**Additional Information**
- Idea Exchange aspires to employ a staff complement that fully represents the diversity of the community we serve. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.
- A Security Clearance Check may be required.
**Job Types**: Part-time, Permanent
Pay: From $26.14 per hour
Schedule:
- Evening shift
- Monday to Friday
- Weekends as needed
Application question(s):
**Education**:
- Secondary School (required)
Work Location: In person
Application deadline: 2024-05-16
Expected start date: 2024-05-31
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