Dispatcher/customer Service

5 days ago


Milton, Canada Benchmark Trade Solutions Inc Full time

**Benchmark Trade Solutions Inc. is a 3rd party transportation logistics company. With a blend of our core values and company culture makes us one of the best companies to work for. Minimal overtime and co-pay benefits by the company, allow our employees an opportunity for better work-life balance and training and career growth. As one of Canada’s Growth 500 Fastest-Growing Companies we are looking for new talent to join our team**

**General Description of Role**

Coordinates and executes the day to day operational functions of the company while providing “best in class” customer service.

**Specific Accountability**
- Accurately respond to customer requests to book shipments while providing the best possible solution within a timely manner ensuring that company targets are obtained.
- Able to accurately source and rate shipments for clients.
- Responsible for accurately/proactively entering shipments into our TMS.
- Interact with carriers on a daily basis including negotiating pricing, problem solving & building relationships.
- Effectively handling difficult situations with customers or vendors.
- Responsible for learning and following processes and procedures in place for individual customers. Actively seeks this information if not readily available.
- Responsible for adhering to PIP procedures to ensure the overall security of freight and facility.
- Participates in an after hours “On call” rotation providing 24/7 support to customers.
- Responsible for completing any other responsibilities as delegated to them by senior management.
- Responsible for meeting deadlines either set by management or as agreed upon with a client.
- Must ensure that all clients and vendors are treated with honesty, integrity and respect.

**Required skills**
- 1-2 years experience in 3PL or transportation environment preferred
- Must provide proof of full Covid-19 vaccination
- Fluent in written and oral English. (French an asset)
- Must be able to operate in a fast pace environment
- Must be able to multitask.
- Proficiency in Microsoft Office 365.
- Attention to detail required
- Ability to problem solve required
- Knowledge of general geography an asset
- Hours Monday-Friday during regular business hours. Exact timing TBA
- ** Please Note
- There is a dog at the office during business hours**

**Salary**: $40,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift



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