Bilingual Transaction Technician

2 months ago


Quebec City, Canada iA Groupe financier iA Financial Group Full time

**Employeur**: iA Groupe financier
- **Bureau**: 1080, Grande Allée Ouest
- **Principal lieu de travail**: Québec, Québec
- **Autre(s) lieu(x) de travail possible(s)**: Vancouver, Colombie-Britannique; Toronto, Ontario; Montreal, Québec
- **Domaines d'activité**: Service à la clientèle et soutien administratif
- **Numéro du poste**: JR10021204
- **Type d'emploi**: Emploi temporaire
- **Postulez avant le**: 2024-10-01

Vous êtes passionné par l’administration des assurances et vous recherchez une carrière stimulante dans le secteur de l’assurance vie? Si oui, nous avons peut-être l’occasion parfaite pour vous

Comme technicien ou technicienne en modification bilingue pour notre division de l’assurance individuelle, vous travaillerez sous la supervision d’un ou d’une chef d’équipe pour traiter toutes les modifications aux polices selon les demandes des représentants ou de la clientèle et communiquer avec les conseillers et conseillères et les partenaires internes sur les cas urgents.

Il s’agit d’un contrat d’un an avec forte possibilité de prolongation.

**Ce que vous ferez dans ce rôle**:

- Traiter les modifications aux polices demandées par les représentants et la clientèle;
- Communiquer avec les conseillers et conseillères dans Suivi des dossiers;
- Communiquer avec les partenaires internes pour les cas urgents;
- Réaliser des tâches telles que les rejets bancaires, les transactions de facturation des primes et appliquer des chèques de primes aux polices respectives de la clientèle.

**Ce que nous recherchons**:

- Diplôme collégial général requis
- 2 à 3 années d’expérience pertinente dans le secteur, de préférence
- Bilinguisme français-anglais, tant à l’oral qu’à l’écrit; dans ce rôle, vous traiterez les demandes de notre clientèle francophone et anglophone qui arrivent quotidiennement dans la boîte de courriel de l’équipe. Vous travaillerez également en étroite collaboration avec les autres membres de l’équipe qui ne peuvent communiquer qu’en anglais
- Solides aptitudes organisationnelles et capacité à établir des priorités de manière efficace
- Souci du détail et grande précision dans le traitement des documents d’assurance
- Très bonnes compétences en informatique, y compris Word, Excel et Outlook

**Ce qui serait un atout, mais pas nécessaire**:

- Expérience de travail dans une division d’administration de l’assurance ou un agent général
- Connaissance de l’assurance vie

**Notre engagement en matière de diversité et d’inclusion**:
Chez iA Groupe financier, nous appuyons et nous célébrons la diversité. Nous nous efforçons de fournir un milieu de travail reconnu comme inclusif pour tous, sans égard à l’origine ethnique, à la nationalité, à la langue, aux croyances religieuses, au genre, à l’orientation sexuelle, à l’âge, au statut civil, à la situation familiale ou à un handicap physique ou mental.



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