Bilingual Services Supervisor

6 months ago

Quebec City, Canada W.W. Grainger Full time

:
Reporting in the Services Manager of one of our Canadian locations, the incumbent in this role is responsible to lead a team of Certified Industrial Technicians, he/she is responsible and accountable to ensure the efficient and timely execution of all Industrial Technician activities through demonstrated leadership in the areas of performance, safety, customer service and ensure an organized working environment.

**KEY DUTIES AND RESPONSIBILITIES**:

- Manages, coaches and leads a team of up to 15 employees
- Supervises the day-to-day operation and leadership of the Industrial Technicians team
- Must have the ability to problem solve and troubleshoot both simple and complex technical issues.
- Ability to develop and maintain positive employee, customer and cross functional team relations
- Develop and implement departmental changes enhancing workflow optimization
- Responsible to actively drive team member engagement
- Responsible/accountable for: recruitment, onboarding, training/ development, coaching/counseling.
- Ensure compliance with Standard Operating Procedures and attainment of Key Performance Indicators.
- Responsible to Monitor, maintain and ensure that Industrial Technicians Certificates, and Training, are valid and updated on a monthly basis.
- Ensure quality and turnaround commitments are met as per customer expectations.
- Hold the team accountable and balance the requirements for customer service and productivity.
- Act as the liaison between the Industrial Technicians (within the Service Shop) and the SIR’s (within the office).
- Ensure a constant monitoring and flow of service work orders, and all work related service repairs are continuously assigned as per the customer demands and dispatched in an efficient and time saving manner.
- Responsible to ensure Inventory and Service Parts are maintained in accordance with constant changing service work.
- Responsible for ensuring all warranty repair work, so that all Vendor Credits and Refunds are processed correctly and in a timely manner.
- Responsible for the 2-month calendar training matrix for existing and new Industrial Technicians during the 12 month training cycle to ensure appropriate training and avoid expired training certificates.
- Responsible for tracking the Key Performance Indicators for the Industrial Technicians
- Responsible for ensuring safety policies and procedures of Occupational Health & Safety Act and any other pertinent legislation governing positions are met.

Job Requirements:
**EXPERIENCE/QUALIFICATIONS**:

- Post-Secondary Diploma or equivalent demonstrated Work Experience, minimum 7-10 years, preferably in a Repair Center
- Diploma or equivalent technical certificate with technical / industrial service, preferably Safety/Fire/MRO.
- Minimum 1-2 years prior experience leading a team
- Proven track record of positive coaching, team building, training and development of direct reports, coupled with a ‘hands-on’ management style, willing to work alongside the team on a daily basis where required.
- Strong leadership qualities with good communication, customer service, and interpersonal skills with the ability to convey a message in an organized, clear and effective manner.
- Proven skills in time management and ability to prioritize tasks within a fast-paced environment.
- Able to work independently and travel as part of the role.
- Proficient computer skills and aptitude, including usage of Microsoft Excel, Outlook Messenger.
- Knowledge of S.A.P. would be a considerable asset.
- Knowledge of industrial and/or safety products is an asset.
- Possession of a valid driver’s license.
- Ability to lift up to 50 lbs.
- **Due to the nature of this role, bilingualism (English and French) is a requirement.**

**Rewards and Benefits**:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more

**DEI Statement**

Grainger is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request.

LI-JK1

**Sign up now**
***Join Our Talent Network

**Job Snapshot**:
**Employee Type**: Full-Time

**Location**: Anjou, QC, Quebec (Onsite)

**Experience**: Not Specified

**Date Poste

  • Bilingual Customer Service Representative

    6 months ago

    Quebec Province, Canada iA Dealer Services Full time

    **Customer Service Claims Adjudication** Business Unit WGI Service Plan Division Inc. Department Claims Reports to Manager Claims **BASIC FUNCTION** **QUALIFICATIONS**: - The following are the principal qualifications for this position:_ Experience - **Bilingual in French and English required.**: - Customer service and/or call centre experience an...

  • Bilingual Services Supervisor

    7 months ago

    Quebec City, Canada W.W. Grainger Full time

    : Reporting in the Services Manager of one of our Canadian locations, the incumbent in this role is responsible to lead a team of Certified Industrial Technicians, he/she is responsible and accountable to ensure the efficient and timely execution of all Industrial Technician activities through demonstrated leadership in the areas of performance, safety,...

  • Bilingual Inside Sales Supervisor

    6 months ago

    Quebec City, Canada EightSix Network Full time

    Job Description As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. I. Job SummarySupervises the activities of the Market Area's Inside Sales Team and provides a...

  • Bilingual Field Service Manager

    3 weeks ago

    Quebec, Canada Sym-Tech Dealer Services Full time

    Celebrating 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...

  • Bilingual Field Service Manager

    3 months ago

    Quebec, Canada Sym-Tech Dealer Services Full time

    Celebrating 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...

  • Bilingual Transportation Supervisor

    2 months ago

    Quebec City, Canada Staples Full time

    **Some of what you will do**: Supervises and schedules driver activities to ensure that all orders are delivered the next day; proof-of-deliveries and customer signatures are obtained; returns are picked up and proper documentation completed. **Specifically, You Will**: - Taking on a leadership role by providing direction to drivers to meet goals, giving...

  • Bilingual Field Service Manager

    3 months ago

    Quebec, Canada, Canada Sym-Tech Dealer Services Full time

    Celebrating 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...

  • Bilingual Customer Service and Operations Support Assistant

    6 months ago

    Quebec City, Canada EightSix Network Full time

    Job Description Hello ! I'm Jérémy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Hello ! I'm...

  • Bilingual Customer Service Representative

    7 months ago

    Quebec City, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Overnight Freight Team Supervisor

    6 months ago

    Quebec City, Canada The Home Depot Canada Full time

    **Full-Time Night Shifts 21h30-6h00 am Monday to Friday - Salary starting at 23$/H** Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and...

  • Food Service Supervisor

    6 months ago

    Quebec City, Canada COWS Inc. Full time

    Education: No degree, certificate or diploma - Experience: Experience an asset **Work setting**: - Food service establishment **Tasks**: - Supervise and co-ordinate activities of staff who prepare and portion food - Ensure that food and service meet quality control standards - Maintain records of stock, repairs, sales and wastage - Prepare and submit...

  • Food Service Supervisor

    6 months ago

    Quebec City, Canada COWS Inc. Full time

    Education: - Expérience: **Education**: - No degree, certificate or diploma **Work setting**: - Food service establishment **Tasks**: - Supervise and co-ordinate activities of staff who prepare and portion food - Ensure that food and service meet quality control standards - Maintain records of stock, repairs, sales and wastage - Prepare and submit...

  • Bilingual Patient Services Coordinator

    2 weeks ago

    Quebec, Canada Bayshore HealthCare Full time

    JOB SUMMARYThe Patient Service Coordinator–Dedicated Program, under the direction of the Patient Services Supervisor, Specialty Nursing Services, is responsible for supporting patients with their care coordination needs including but not limited to referral intake to the scheduling system and professional and timely scheduling of patient services within...

  • Bilingual Technical Services Coordinator

    6 months ago

    Quebec City, Canada CAPREIT Full time

    : **Reports To**:Associate Director, Technical Services** *** **Responsibilities**: Provides program delivery and business expertise for technical services delivered to CAPREIT Operations Units by the following: - Assisting in the implementation and execution of service plans with buildings & equipment’s maintenance, following industry best practices. -...

  • Bilingual Proofreader

    6 months ago

    Quebec City, Canada Notified Full time

    Notified, a segment of West Technology Group, is hiring a Bilingual (EN/FR) Proofreader. The Proofreader will be required to be fluent in both English & French. **Hours & Compensation**: This Monday - Friday 40-hour work week job opportunity offers an hourly rate of $25.00 CAD per hour. **Shift**:Monday - Friday, 3:00p - 11:30p Eastern Time As a Bilingual...

  • Bilingual Service Support Specialist

    6 months ago

    Quebec City, Canada ADP Full time

    The Service Support Specialist acts as a technical resource to the client service team and ADP clients by supporting software, legislative and programming inquires. This role is multi-faceted as the Specialist may also acts as an escalation resource for CSR's and Managers during client conference calls and client visits, as well as coaching and...

  • Bilingual Customer Service Representative

    1 month ago

    Quebec City, Canada belairdirect Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Customer Service Supervisor

    6 months ago

    Quebec Province, Canada Graymont Full time

    Canada - Remote - BC, AB, MB, NB, QC *** Reporting to the Customer Service Manager - North America, the Customer Service Supervisor will establish and maintain a world class customer service team to deliver service excellence to Graymont’ s customers; overseeing a team of customer service representatives, based in multiple locations within North America,...

  • Bilingual Customer Service

    6 months ago

    Quebec City, Canada EightSix Network Full time

    Job Description Hello ! I'm Jérémy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Hello ! I'm...

  • Bilingual Customer Service Representative

    6 months ago

    Quebec City, Canada EightSix Network Full time

    Job Description Position function: Reporting to the Customer Care Supervisor of Caldic Canada Inc., the Customer Care Associate – Order Entry Champion will ensure exceptional customer care through the support, service and championing of our customer’s requirements within the Caldic organization while also providing sales and operational support...