Bilingual Services Supervisor

3 weeks ago

Quebec City, Canada W.W. Grainger Full time

:
Reporting in the Services Manager of one of our Canadian locations, the incumbent in this role is responsible to lead a team of Certified Industrial Technicians, he/she is responsible and accountable to ensure the efficient and timely execution of all Industrial Technician activities through demonstrated leadership in the areas of performance, safety, customer service and ensure an organized working environment.

**KEY DUTIES AND RESPONSIBILITIES**:

- Manages, coaches and leads a team of up to 15 employees
- Supervises the day-to-day operation and leadership of the Industrial Technicians team
- Must have the ability to problem solve and troubleshoot both simple and complex technical issues.
- Ability to develop and maintain positive employee, customer and cross functional team relations
- Develop and implement departmental changes enhancing workflow optimization
- Responsible to actively drive team member engagement
- Responsible/accountable for: recruitment, onboarding, training/ development, coaching/counseling.
- Ensure compliance with Standard Operating Procedures and attainment of Key Performance Indicators.
- Responsible to Monitor, maintain and ensure that Industrial Technicians Certificates, and Training, are valid and updated on a monthly basis.
- Ensure quality and turnaround commitments are met as per customer expectations.
- Hold the team accountable and balance the requirements for customer service and productivity.
- Act as the liaison between the Industrial Technicians (within the Service Shop) and the SIR’s (within the office).
- Ensure a constant monitoring and flow of service work orders, and all work related service repairs are continuously assigned as per the customer demands and dispatched in an efficient and time saving manner.
- Responsible to ensure Inventory and Service Parts are maintained in accordance with constant changing service work.
- Responsible for ensuring all warranty repair work, so that all Vendor Credits and Refunds are processed correctly and in a timely manner.
- Responsible for the 2-month calendar training matrix for existing and new Industrial Technicians during the 12 month training cycle to ensure appropriate training and avoid expired training certificates.
- Responsible for tracking the Key Performance Indicators for the Industrial Technicians
- Responsible for ensuring safety policies and procedures of Occupational Health & Safety Act and any other pertinent legislation governing positions are met.

Job Requirements:
**EXPERIENCE/QUALIFICATIONS**:

- Post-Secondary Diploma or equivalent demonstrated Work Experience, minimum 7-10 years, preferably in a Repair Center
- Diploma or equivalent technical certificate with technical / industrial service, preferably Safety/Fire/MRO.
- Minimum 1-2 years prior experience leading a team
- Proven track record of positive coaching, team building, training and development of direct reports, coupled with a ‘hands-on’ management style, willing to work alongside the team on a daily basis where required.
- Strong leadership qualities with good communication, customer service, and interpersonal skills with the ability to convey a message in an organized, clear and effective manner.
- Proven skills in time management and ability to prioritize tasks within a fast-paced environment.
- Able to work independently and travel as part of the role.
- Proficient computer skills and aptitude, including usage of Microsoft Excel, Outlook Messenger.
- Knowledge of S.A.P. would be a considerable asset.
- Knowledge of industrial and/or safety products is an asset.
- Possession of a valid driver’s license.
- Ability to lift up to 50 lbs.
- **Due to the nature of this role, bilingualism (English and French) is a requirement.**

**Rewards and Benefits**:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more

**DEI Statement**

Grainger is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request.

LI-PS

**Sign up now **Join Our Talent Network

**Job Snapshot**:
**Employee Type**: Full-Time

**Location**: Anjou, QC, Quebec (Onsite)

**Experience**: Not Specified

**Date Posted**:

  • Bilingual Customer Service Representative

    5 days ago

    Quebec Province, Canada iA Dealer Services Full time

    **Customer Service Claims Adjudication** Business Unit WGI Service Plan Division Inc. Department Claims Reports to Manager Claims **BASIC FUNCTION** **QUALIFICATIONS**: - The following are the principal qualifications for this position:_ Experience - **Bilingual in French and English required.**: - Customer service and/or call centre experience an...

  • Bilingual Services Supervisor

    5 days ago

    Quebec City, Canada W.W. Grainger Full time

    : Reporting in the Services Manager of one of our Canadian locations, the incumbent in this role is responsible to lead a team of Certified Industrial Technicians, he/she is responsible and accountable to ensure the efficient and timely execution of all Industrial Technician activities through demonstrated leadership in the areas of performance, safety,...

  • Operations Supervisor Mineral Services

    5 days ago

    Quebec City, Canada SGS Full time

    Company Description We are SGS the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. **Job Description**: **Full-time salaried...

  • Bilingual Supervisor, Customer Service Centre

    4 weeks ago

    Saint-Laurent, Quebec, H1E, Montréal, Canada Acklands-Grainger inc. Full time

    Work Location Type: Hybrid (4 days per week in office) Office location: 4475 Griffith, Montreal, QC H4T 2A2 As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and...

  • Customer Service, Bilingual

    5 days ago

    Quebec City, Canada Nordia Full time

    Overview: Do you dream of a career that will allow you to make a difference in people's lives? Are you experienced in customer service, and looking for a service-focused position (without sales objectives)? If you answered yes, we have an incredible opportunity within the Nordia Quebec team, at $19.25/hour after training!. As a **Communication Support...

  • Bilingual Reimbursement Specialist

    6 days ago

    Quebec City, Canada Bayshore HealthCare Full time

    **ABOUT THE ROLE** The Bayshore Specialty Rx Bilingual Reimbursement Specialist will provide reimbursement support to patients and physicians in collaboration with the Nurse Case Manager throughout the entire patient support program journey. The Bilingual Reimbursement Specialist thrives in an environment that emphasizes teamwork, accountability, possess a...

  • Marketing Supervisor

    2 weeks ago

    Quebec City, Canada Hydrauliques R & O Services Inc Full time

    The Marketing Supervisor is a key position within the Hydrauliques R & O Services Inc marketing and sales team. The primary duties include coordinating and implementing marketing and sales campaigns for each department and branch of the organization. We are looking for a Marketing Supervisor to coordinate and implement our marketing initiatives and...

  • Bilingual Intake Specialist

    4 days ago

    Quebec City, Canada Bayshore HealthCare Full time

    **ABOUT THE ROLE** The Bilingual Intake Specialist, under the direction of the immediate Supervisor and alongside team members, handles client care inquiries, schedules client appointments and inputs/maintains data as required for the Specialty Drug Care Program. **Please note: This role is work from home. Monday - Friday, 10am-6pm.** **A DAY IN THE...

  • Services Supervisor

    2 weeks ago

    Quebec City, Canada Bureau en Gros Full time

    : 1223895 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At **solutionshop**, we partner with customers to help them find the right solutions to be successful, such...

  • Food Service Supervisor

    6 days ago

    Quebec City, Canada COWS Inc. Full time

    Education: - Expérience: **Education**: - No degree, certificate or diploma **Work setting**: - Food service establishment **Tasks**: - Supervise and co-ordinate activities of staff who prepare and portion food - Ensure that food and service meet quality control standards - Maintain records of stock, repairs, sales and wastage - Prepare and submit...

  • Bilingual Customer Service Manager

    6 days ago

    Quebec City, Canada VenueVision Integrated Dealership Solutions Full time

    Full-time, permanent position DESCRIPTION Provide french support, training and customer service to our existing and new customers in Quebec and maritime provinces. JOB DUTIES Build and maintain customer relationships for the company Guide customers through the sales process into the support phase Provide online training and onboarding of customers for all...

  • Laboratory Supervisor

    7 days ago

    Quebec City, Canada Bureau Veritas Full time

    Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas might be the place for you! Imagine being surrounded by...

  • Bilingual Inside Sales Representative

    4 weeks ago

    Dorval, Quebec, H0S, Montréal, Canada Bilingual Source Full time

    Sales RepresentativeLocation: Dorval, QuebecSalary: $50k-$54k + $4k-$6k CommissionsAre you an ambitious, results-driven sales professional ready to take your career to the next level? As a Sales Representative, I play a key role in driving sales growth and expanding market share within a designated territory. With a focus on promoting core products and...

  • Service à La Clientèle, Bilingue

    5 days ago

    Quebec City, Canada Nordia Full time

    AperÃ-u: Vous rêvez d’une carrière qui vous permettra de faire une différence dans la vie des gens? Vous êtes bilingue, vous avez de l’expérience en service à la clientèle et vous recherchez un poste axé uniquement sur le service (sans objectifs de vente)? Si vous avez répondu oui, nous avons une opportunité incroyable au sein de l’équipe...

  • Bilingual Reimbursement Case Manager

    1 week ago

    Quebec City, Canada Bayshore HealthCare Full time

    **ABOUT THE ROLE** To be a point of contact offering case management support services to patients. Assist the patients, physicians and nurses with the completion of all program-specific paperwork if needed for PSP Hub Programs. Act as a resource to physicians who are prescribing medications and patients who need on-going support and lab monitoring. This...

  • Bilingual Sales

    2 weeks ago

    Quebec City, Canada Phoenix Airmid Biomedical Corp., Oakville, ON. CANADA Full time

    Bilingual Sales & Technical Support Territory Manager **Position**:To Manage a predominant French speaking territory in both Sales and with Technical Support. Promoting Company products, following up with sales leads, managing the correspondence between Company and our clients, providing technical support to the client, being involved with Quebec Tenders,...

  • Client Service Associate, Bilingual

    2 weeks ago

    Quebec City, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for a **_Client Service Associate, Bilingual._** As a Client Service Associate, you will provide direct-to-client service to customers located in various locations across your geographical region. You will join a team of sales and service roles who collaborate very closely across multiple office locations; this...

  • Helpdesk - Bilingual Technical Service Desk

    6 days ago

    Quebec City, Canada NTT DATA Full time

    **Req ID**:226731 We are currently seeking a **Helpdesk - Bilingual Technical Service Desk - (REMOTE) **to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). (REMOTE) The role of a This position is bi-lingual (English/French). **Position Functions or Responsibilities** - Ensure quality customer service and problem resolution through level one...

  • Helpdesk - Bilingual Technical Service Desk

    6 days ago

    Quebec City, Canada NTT DATA Full time

    **Req ID**:226732 We are currently seeking a **Helpdesk - Bilingual Technical Service Desk **to join our team in Moncton, New Brunswick (CA-NB), Canada (CA). (REMOTE) The role of a This position is bi-lingual (English/French). **Position Functions or Responsibilities** - Ensure quality customer service and problem resolution through level one triage...

  • Guest Service Supervisor

    1 week ago

    Quebec City, Canada Demers Bicyclettes et skis de fond Full time

    Education: Other trades certificate or diploma - Experience: 2 years to less than 3 years - or equivalent experience - ** Screening questions**: - Are you available for shift or on-call work? - Are you available for the advertised start date? - Are you currently a student? - Are you currently legally able to work in Canada? - Are you willing to relocate for...