Customer Business Manager

4 weeks ago

Toronto, Canada CROSSMARK Full time

Job Posting:
**Overview**

CROSSMARK is a leading sales and marketing services company across North America. We are currently recruiting for a Customer Business Manager role in the Toronto area.

This position will be responsible for Key Account Sales Management, creating and sustaining Client and Customer satisfaction while assisting in the development and growth of Clients & CROSSMARK’s Brands & Services. Accounts responsibilities are managed out of Toronto and are both National and within the Ontario market. Comprehensive and deep knowledge of the Retailer’s operations, merchandising strategies, effective fact-based selling, executing strategic direction, attention to detail & relationship management are required to be successful in this role.

Prior experience in Key Account Sales and managing budgets (revenue & trade spend) with major Canadian Drug and Grocery Retailer head quarter category teams is a requirement.

**Responsibilities**
- Own the development and maintenance of strong relationships with both Clients and Customers within a given geographic region, including a complete understanding of their annual goals and objectives.
- Present targeted strategic Client plans to build effective and efficient brand promotion strategies and strengthen brand activation based on customer knowledge. Build CROSSMARK Service awareness within Retailers at multiple levels of Management.
- Accountable for the execution of strategic plans for all Client’s brands to Retailers within the defined geography. Key areas include sales, share, distribution, promotion, pricing, merchandising and financial management, including CROSSMARK Services.
- Responsible for ongoing Client & CROSSMARK communication, engaging in proactive, ongoing communications to provide status, opportunities, manage expectations and needs associated with achievement of Client’s & CROSSMARK’s Business plan.
- Own the communication and transfer of knowledge about Customer changes and insights to drive understanding across relevant CROSSMARK positions, understanding the importance of being the “customer experts.”
- Consistently and exclusively use Clients Sales Systems as the business planning tool, communication and execution framework to drive consistency and efficiency internally, as well as visibility and intelligence to the Client and across positions internally with regard to Promotions and Trade Fund Management.
- Assist Business Account Manager(s) and others in the development of targeted strategic Client plans to build effective brand promotion strategies and strengthen brand activation based on customer knowledge.
- Provide direct input and assist in building & presenting both Client & Customer Business Reviews.

**_
Additional Requirements:_**
- Retailer knowledge and gaining their respect and trust
- Understanding of our Client's & Retailer strategies
- Clear understanding of Client expectations & annual Sales Objectives (revenue & trade)
- Understanding of and ability to communicate insights that drive positive results & outcomes
- Fact-Based Selling Skills
- Trusted Advisor

**_ _**_Performance Metrics:_**
- Trade Fund Management & execution of annual Sales Plan
- New Item acceptances in accordance with client standards
- Existing Client growth (targeted revenue $/sales volume)

**_ Knowledge, Skills, and Abilities: _**
- Communication skills, including listening, presentations, written and verbal skills
- Superior People Management Skills
- Intermediate Cat-Man knowledge, including but not limited to the “4 Ps”
- Business acumen and intelligence, including market and industry trends
- Excellent organizational and time management skills
- Customer Service Focused
- Ongoing professionalism and ability to handle pressure

**Qualifications**

**_
Education_**: Bachelor’s degree preferred or a minimum of 5-7 years ‘experience in Key Account management in the Grocery and Drug Retailer industry.

**_
Experience_**: 7-8 years of sales experience.

**_
Specific Skills_**: PC knowledge and skills in M.S. Word, Excel, PowerPoint, and Outlook/Teams. Insights-based, consultative selling and negotiation skills.

**_
Specialized Knowledge, License, etc.:_** A valid driver’s license and reliable transportation required for sales calls.

**_
Working Conditions_**: Hybrid Office and Field environment

**_ Travel Requirements_**: Ability to travel within Canada for Customer, Client or Company meetings on an as needed basis.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

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