Customer Service Representative

2 months ago

Burnaby, Canada BC Housing Full time

**Position Summary**:
**CUSTOMER SERVICE REPRESENTATIVE**

**JOB ID: 5871**

**REGULAR/FULL-TIME**

**LOCATION: BURNABY, B.C**
- ** Join one of BC’s Top Employers**:

- ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance**

**BC Housing thanks all applicants for their interest; only those selected for an interview will be contacted. This position is only open to those legally entitled to work in Canada.**

**THE ORGANIZATION**

BC Housing is a provincial Crown Corporation that develops, manages and administers a wide range of subsidized housing options for those most in need across the province to address critical gaps across the housing continuum ranging from emergency shelter through to rent assistance in the private market and affordable home ownership. _Share in the rewards of working with an organization that offers challenging work and competitive compensation and supports the growth and development of its people._

**Our mission** is to provide access to safe, quality, accessible, and affordable housing options. We do this to promote strong, inclusive communities where people can thrive.

BC Housing offers competitive salaries and an excellent benefits package. But a job is more than a pay cheque. We also offer our staff the opportunity to work together to make a difference. When employees go home at the end of the day, they experience the satisfaction of knowing they’ve helped provide safe, affordable housing for British Columbians. And while they’re here, employees can take advantage of many opportunities:

- In-house training, and training at other institutions, for courses related to employees’ current positions or to prepare them for advancement within BC Housing.
- Wellness programs including physical fitness, programs to help employees quit smoking, free flu shots, mental health resources, and lunch-and-learn lectures and seminars.
- Recognition programs including long-term service awards, idea recognition and outstanding performance awards.
- Livegreen incentives include an employee transit pass program, and other initiatives that encourage alternative, sustainable transportation (even a bike purchase program).
- An active Social Club that organizes special events like seasonal parties and arranges group discounts to other events.
- Participation in community and charitable events.

**Please note: Eligibility for benefits offered is based on employment status**

**CUSTOMER SERVICE REPRESENTATIVE**:
**$52,110.74 - $59,023.88 Annually**

***

**CANDIDATE PROFILE**

**EDUCATION & EXPERIENCE**:

- High school graduation and completion of a post-secondary course in office or business administration or other relevant field.
- Sound progressive experience in an office and/or highly computerized environment, including experience working with the public, providing basic bookkeeping or accounting functions, working with a variety of software programs, and performing data entry.
- Or an equivalent combination of education, training and experience acceptable to the Employer.

**KNOWLEDGE, SKILLS AND ABILITIES**:

- Excellent oral and written communication skills, with solid command of English grammar, spelling and punctuation.
- Excellent interpersonal and customer relations skills, with the ability to demonstrate patience and tolerance and exercise tact, diplomacy and good judgement when dealing with upset, angry or abusive clients with diverse cultural, educational and socio-economic backgrounds.
- Good problem-solving skills.
- Ability to maintain confidentiality protocols.
- Ability to plan and meet deadlines and adapt to changing priorities without compromising the quality of work.
- Ability to work independently and also work co-operatively in a team environment.

**How to Apply**:
(When there is a pop up asking if you wish to view only secure items, press no)

We didn’t become one of BC’s Top Employers and one of Canada’s Greenest Employers without a lot of thought, care and consideration for our team and environment. Our supportive and collaborative workplace balances engaging and challenging work with personal development and wellness initiatives.

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