Concierge, The City of Lougheed Amenity Centre

5 days ago

Burnaby, Canada Shape Holdings Corp. Full time

**SHAPE**

Burnaby, BC

Full-time (Evening)

**ABOUT SHAPE**

SHAPE is the real estate investment, development and management company leading some of the largest and most exciting projects in North America including The Amazing Brentwood, The City of Lougheed and RC at CF Richmond Centre.

Through our fully integrated platform, SHAPE specializes in complete neighbourhoods with a top-calibre mix of shops, restaurants, residences, entertainment and a complete range of daily services on rapid transit. By executing on every stage of the real estate process, from land acquisition to property management, we are able to collaborate more efficiently, work seamlessly and perform at the highest level. Every SHAPE property reflects lasting vision, bold creativity and obsessive attention to detail.

Our projects are complex, our vision is simple: deliver social and financial value for generations. With a proven ability to raise the bar across our diverse portfolio of assets, we build on where we’ve been to push the edge of better: for industry standards, quality of life and return on investment.

**ABOUT THE CITY OF LOUGHEED**

At Metro Vancouver’s most central and connected location, a community shopping centre is evolving into Canada’s largest shopping, dining, residential, and social destination. This is the City of Lougheed - a 37-acre city centre with parks, plazas, entertainment, and culture at an unprecedented scale. And with all lines of rapid transit converging here, every corner of the region is within reach. This is a city-within-a-city, a world-class destination, and a new generation of urban living for citizens and visitors alike.

Today, The City of Lougheed is a regional shopping centre with 85+ shops and services including Hudson’s Bay, London Drugs, Walmart Supercentre, and Sport Chek.

**RESIDENTIAL PROPERTY MANAGEMENT**

SHAPE is set apart by the superior experience we offer across all facets of our business. Shape Management runs our operating properties with a future-focused approach and a rigorous level of detail to ensure our tenants are taken care of from when they first initiate interest in wanting to live at The City of Lougheed.

**ABOUT THE ROLE**

The Concierge at The City of Lougheed Private Amenity Centre will be the front-facing representative of the SHAPE brand while also working behind the scenes to deliver every element of our management program. They will be working in a private three level amenity facility that services the surrounding towers located at The City of Lougheed. The Amenity Centre includes a 6,000 SF state-of-the art fitness facility, hotel style guest suites, arcade room, and multiple private kitchens and rooms. The Concierge (Evening) will report directly to the Head Concierge and Sr. Property Manager and will assist in the on-site management at one of Canada’s most exciting projects.

The Concierge will be working closely alongside the Head Concierge, Sr. Property Manager, Vice President, Security and Janitorial Cleaning Staff.

**Primary Job Responsibilities**
- Responsible for activities and operations of the Amenity Centre
- Resident Relations and Guest Service Excellence
- Arrange for cleaning of building and premises, including Amenities, Lobby, and Common Areas.
- Arrange for repairs of building and premises, including Amenities, Lobby, and Common Areas.
- Maintain accurate records of amenity bookings, booking fees, and refunds.
- Maintain a strong and positive presence at the Concierge Desk
- Responsible for amenity bookings, booking follow-ups, and amenity check-ins/check-outs/turnovers.
- Answer any and all inquiries made by residents in a polite and professional manner
- Assist Head Concierge and Sr. Property Manager where assigned
- Enforcing building, amenity, and tenancy bylaws in a firm and professional manner
- Inspection, Patrols and Security of premises
- Coordination of Deficiency Repairs
- FOB programming and Audits
- Showing of bookable amenities to inquiring residents
- Ensure all processes and administrative procedures are followed consistently, completely and accurately.
- Receive and keep accurate records and documentation including incident reports, daily activity reports, etc.
- Provide a world-class experience to all guests.
- Perform all other duties as assigned

**Qualifications**

**_Required Knowledge, Skills, and Abilities_**
- Ability to conduct tenant relations through Guest Service Excellence
- Self-motivated, Proactive, and a Team Mindset
- Personable and positive in every situation
- Detail oriented and capable of handling multiple tasks with simultaneous deadlines.
- Outgoing with strong organizational, critical thinking, and time management skills
- Strong verbal and written communication skills (Multi-lingual would be an asset)
- Ability to deal with confrontation and maintain objectivity in public relations
- Intermediate to advanced computer skills with Microsoft Office, but specifically Microsoft Word, Excel, and O

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