Part-time Concierge for Strata Corporation

6 months ago

Burnaby, Canada The Wynford Group Full time

**Part-Time Concierge for Strata Corporation (Metrotown, Burnaby)**

Compensation: $18-$25 per hour

Employment type: part time **contractor**

Hours of Work:
Sunday to Thursday, 8:30am ‐ 12:30pm

**1. RECORD KEEPING AND ADMINISTRATION**

1.1 Petty Cash

Petty Cash is managed by the Treasurer. The Concierge will be reimbursed through petty cash as Iong as receipts are provided to the Treasurer in the month in which expenditure occurred for small purchases of under $500.00. The Concierge is responsible to present receipts to the Treasurer in a timely manner. IOUs are expressly prohibited. Petty cash reports to be submitted to Treasurer and Property Manager on a monthly basis regardless of expenditure amount.

1.2 Inventory

An inventory list of all equipment entrusted to the Concierge and belonging to the Strata Corporation must be kept current.

The Property Manager will provide the Concierge with a list of owners, a parking list, and any other rosters for the Concierge to use in the performance of his/her duties.

1.3 Operating Costs and Annual Budget

Prior to completion of each year, a proposed budget will be approved inclusive with costs for fixed and reliable operating expenses.

The Concierge will be requested to participate and provide information including for both shot and long-term projects.

1.4 Purchasing Orders

The management company has established centralized purchasing which enables volume purchases,

thereby obtaining maximum savings for the owners. The purchase order system applies to all routine items, except small petty cash purchases.

1.5 Monthly Reporting

The Concierge is required to maintain a daily record in an excel spreadsheet of the activities

including visits of tradesmen, maintenance men, incidents of disturbances, equipment failures,

violation of rules and/or bylaws, and any encounters with residents which are of more than an

ordinary exchange.

In order to maintain clear and accurate records, 3 spreadsheets must be maintained:
1. Residents queries and referrals - resident's first line of communication is to the Concierge

who will refer as appropriate;
2. Trades people admitted to the buildings, record times in/out, nature of the jobs and comments;
3. Maintenance log recording duties additional to job description.

This information is to be reviewed weekly by the Property Manager except in cases of emergency

when necessary information should be relayed immediately. A monthly electronic written report

will be compiled from the daily log with the report to be presented to the Property Manager on

the second Friday prior to the Council meeting so it may be placed on the Agenda.

1.6 Rules, Regulations and Bylaws

Rules and regulations are drawn up and adopted by the Strata Council, Bylaws for the Strata

Corporation are established at General Meetings and are approved by the Owners. The Concierge

will make himself/herself familiar with the Bylaws, Rules and Regulations of the Strata

Corporation. One of the major functions of property management is to see that the Rules and

Regulations and Bylaws are adhered to by all residents and guests.

Initially, the responsibility for enforcing these Rules, Regulations and Bylaws will fall upon the

Property Manager in conjunction with the Concierge.

Whenever the Concierge witnesses a violation of the adopted Rules, Regulations or Bylaws, he/she

should approach the offender directly and bring the violation to the violator's attention. This

should be done in a friendly and polite manner. If experience indicates that the personality of the

resident or the nature of the violation warrants a written notice, the Concierge should advise the

Property manager and a member of the Strata Council.

In the case of continued violation and disregard of requests for cooperation, the next level of action

falls on the Property Manager. The details regarding the violation, time, place and nature should

be provided in writing. In most circumstances, the Property Manager will most likely be called

upon as the negotiator for infractions of a more serious nature. More often than not, the Concierge

will find rules are broken simply because the person was not aware of a particular rule and this

should be kept in mind when dealing with residents.

**2. Parking**

Procedures for the removal of illegally parked vehicles as outlined in policies established by the

Strata Council must be adhered to very closely. The Concierge will be made aware of the present

policy and will be responsible for authorizing the towing of illegally parked vehicles.

**3. Miscellaneous Requirements**

From time to time additional tasks may require assistance as per directive from the Property

Manager. These are to be considered inclusive within this job description and terms of

employment.

**Additional duties include but are not limited to**:
1. Facilitate Move ins and outs. Collect move-in fees plus damage deposits for move-ins and move-outs and communicate with

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