Head Concierge

6 days ago

Burnaby, Canada BC Strata Employee Management Ltd. Full time

Location: Tri-Cities Area

**Job Description**:
We are seeking a dynamic and experienced Head Concierge to lead our front-desk team and provide outstanding service to our residents. The Head Concierge will be the face of our building, embodying our commitment to excellence in resident care. This role involves a high level of interaction with residents, guests, and service providers.

Key Responsibilities:

- Oversee the daily operations of the concierge desk, ensuring efficient and effective service delivery.
- Train, supervise, and manage the concierge team, setting high standards for customer service.
- Be the primary point of contact for residents, handling requests, complaints, and inquiries with professionalism and courtesy.
- Coordinate with various departments (maintenance, security, housekeeping) to address resident needs and building operations.
- Manage bookings and oversee the usage of building amenities such as the fitness center, pool, meeting rooms, etc.
- Develop and maintain relationships with local businesses and service providers to enhance resident services.
- Organize and facilitate community events and activities.
- Ensure compliance with all building policies and procedures.
- Handle emergency situations with calmness and efficiency.

Qualifications:

- Proven experience in a concierge role, preferably in a luxury hotel or high-end residential setting.
- Excellent communication and interpersonal skills.
- Strong leadership abilities with experience in managing a team.
- Ability to multitask and handle high-pressure situations.
- Proficiency in computer systems and office software.
- A commitment to providing exceptional customer service.

**Benefits**:

- Competitive salary package.
- Health and dental benefits.
- Opportunities for professional development and career growth.
- A dynamic and supportive work environment.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

**Salary**: $48,000.00-$52,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Morning shift

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- Head Concierge: 3 years (preferred)

Ability to Commute:

- Burnaby, BC (required)

Ability to Relocate:

- Burnaby, BC: Relocate before starting work (required)

Work Location: In person

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