Account Coordinator, Membership

1 day ago


Toronto, Canada MLSE Full time

**Company Description**
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.
- Please note this position is available as a part-time contract. In this part-time role, you will receive a weekly shift schedule that will be assigned based on the requirements of the business during that timeframe, with an expected minimum of 32 hours per week._
- Meet or exceed renewal targets during all annual retention campaigns.
- Meet or exceed all Dashboard targets.
- Provide outstanding service through inbound and outbound call campaigns and client meetings.
- Maintain established client relationships; servicing all existing Member accounts.
- Drive an emotional connection between Members and the Argonauts brand through supporting the conceptualization, development, and execution of engagement programs.
- Support to all other service initiatives and programs as required including but not limited to the Member relocation event, game day duties and various Member networking events both in and out of venue.
- Maintain accurate financial administration and balancing for all accounts.
- Participate in strategic and innovative thinking exercises to challenge the status quo.
- Work in conjunction with the entire Ticket Sales & Membership teams to reach department goals and objectives.
- Participate in special projects and perform other related duties as requested

**Qualifications**:
- 1-2 years of experience in developing sales and service relationships is ideal.
- Ticketmaster and/or Archtics knowledge is an asset but not essential.
- Salesforce knowledge is an asset but not essential.
- An ongoing awareness and responsiveness to client happiness.
- Demonstrated ability to build and develop professional relationships.
- Confident user of Microsoft 360 - Word, Excel, Outlook, PowerPoint.
- Skillful at listening, understanding and communicating effectively.
- Proven to perform well under pressure; balance multiple priorities simultaneously.
- A self-starter with a mature, professional demeanor and presence.
- Alert and receptive to shifting demands within a fast-paced, changing environment.
- Available to work evenings, weekends and holidays as needed.

Experience the thrill of the Sports & Entertainment industry in a flexible (hybrid) work environment that supports employee wellbeing.
- We thank all applicants for their interest, however, only those selected for an interview will be contacted._

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

LI-DNP


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