Sales Trainer

6 months ago

Quebec City, Canada OpenTable Full time

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You'll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

Starting a new job can be daunting There are so many new tools and processes to absorb, not to mention all the industry lingo At OpenTable, we recognize how significant it is for employees to not only learn the procedural aspects of a job but to also appreciate the scope and impact of the role before they can really help our customers. That's why we're looking for a seasoned trainer to help new and existing employees master the skills they need to drive outstanding customer experiences.

**In this role, you will**:

- Play a key role in the design of high impact training programs tailored to the specific needs of customer-facing employees.
- Deliver scalable enablement programs that positively impact employee productivity and achieve desired business outcomes.
- Conduct engaging training experiences, utilizing cutting-edge adult-learning techniques and tools to engage learners and maximize knowledge / skill retention.
- Confidently and effectively facilitate and present programs while keeping audiences engaged and delivering a clear and memorable message.
- Consult effectively with key stakeholders to develop precise learning outcomes ahead of training design and execution
- Maintain current knowledge of the latest industry trends, tools and insights, incorporating them into training programs.
- Adapt training techniques to accommodate diverse learning styles, skill levels, and cultural backgrounds within the audience; Ability to seamlessly adjust execution between in-person vs. virtual learner cohorts.
- Execute workload with strong program management skills, including managing milestones, meeting deliverables, prioritization, knowing who to keep informed, why and how often, and knowing when to escalate.
- Drive continuous improvement through the implementation of rigorous assessments to evaluate the effectiveness of training programs, including gathering feedback from participants and stakeholders to identify areas of future improvement
- Monitor the performance of learners pre and post-training to measure the direct impact of training programs on individual and team success
- Maintain an up-to-date understanding of all products and services that OpenTable offers.
- 5 yrs+ of relevant experience including corporate learning experience, in a mid to large sized company.
- Bachelor's degree in a relevant field (Human Resources, Learning & Development, OD)
- Proven track record of delivering exceptional training programs, preferably in sales, customer support, and onboarding fields.
- Experience designing and delivering innovative learning programs with measurable business results.
- Exceptional communication, facilitation, and presentation skills
- Excellence in using impactful training methods and technologies to create engaging learning experiences.
- Experience in analyzing data to inform decisions, including an advanced ability to understand and communicate key financial metrics of a business
- Strong familiarity with modern learning and development platforms and tools.
- Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
- Self-motivated, adaptable, and able to work both independently and collaboratively with excellence, including an ability to perform well under pressure and against aggressive goals and deadlines
- Keen attention to detail and the ability to analyze training effectiveness, making decisions driven by data insight
- Experience in using Salesforce and other key sales enablement tools
- Multi-lingual highly desired (Spanish, French Canadian)
- Willingness and ability to travel up to 30% to support global training initiatives

**Benefits**
- Paid Time Off - 20 days a year
- Birthday/celebration PTO - 1 day
- Annual company weeks off
- Flexible sick time off
- Paid volunteer time
- Parental Leave Benefits
- Dental & Vision Insurance
- Life & Disability Insurance
- Group RRSP and DPSP
- Major Medical Insurance (dependent care options)

**Diversity, Equity, and Inclusion**:
OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hir

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