Manager, Client Programs

4 weeks ago

North York, Canada Lumacare Full time

Client & Family-Centered Care Is at The Heart of Everything We Do at Lumacare Lumacare believes Client and Family-Centered Care is based on a philosophy of care, treatment and support that empowers Clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client facing role, in a leadership capacity, or in a support position, it is essential that every member of our team is passionate about promoting and protecting Client and Family-Centered Care.

At Lumacare, we rely on bold and inspired employees who share our commitment to enhance, engage, and empower the members of our diverse community by providing equitable, accessible and high quality services. We value quality, dignity, compassion, inclusion, partnerships, innovation, and leadership, and we are searching for a Manager, experienced in Community Services and program implementation, who embodies these values.

**Your role would involve**:

- Overseeing the day-to-day operations, processes, and performance management of Adult Day Programs (ADP), Overnight Respite Program (ORP), Healthier Living Centre (HLC); community programs including iRide Transportation, Meals On Wheels (MOW) and Food Services, the Home at Last Program (HAL), Volunteer Program and other community initiatives being managed by Lumacare.
- Leading, managing, and monitoring a team of program supervisors.
- Strategizing, developing, and implementing approved, program initiatives and processes in alignment with the agency’s strategic direction to advance quality, best practices, and innovation.
- Managing program targets and funder obligations to ensure achievement, making critical decisions and adjustments as necessary throughout the year to accomplish annual targets.
- Maintaining statistical data, monitoring program activity levels, efficiency, budget, trends, and impacts.
- Supporting best practices as well as the delivery of safe, effective, efficient, and quality client care services.
- Representing the agency at external/internal committees, planning tables, and at various networking initiatives.
- Providing after hours on-call support as required.
- A Bachelor’s Degree in a Healthcare related field such as Recreation, Social Work, Public Health, Health Sciences, Gerontology or Occupational Therapy with 3-5 years of related management experience, in community care or a healthcare equivalent or 7 years’ progressive management experience in the field.
- Leadership/Management certificates is an asset.
- Experience working with the frail and elderly population and knowledge of community resources including various funding sources.
- Strong project management with experience in process improvements.
- Excellent budgeting and financial management skills.
- Excellent human resource management skills including recruitment and retention of staff.
- Demonstrated ability to support team building.
- Effective problem-solving skills, ability to deal effectively with complex and ambiguous situations.
- Have proven ability to establish and maintain productive working relationships internally and externally with a wide range of stakeholders and partnering organizations.
- Possess critical thinking skills, sound decision making and a collaborative approach.
- Have excellent computer skills with proficiency in MS Word, Excel, Outlook and Power Point.
- Knowledge of Alayacare and the RAI-CHA is an asset.
- Valid Ontario Driver’s License and access to a vehicle is required.
- Current Vulnerable Sector Police check (completed within the last 12 months) and a current First Aid / CPR Certificate is required.
- Satisfactory employment and attendance record required.

**This position requires you to be fully vaccinated against COVID-19 and you must provide Lumacare with proof of vaccination prior to employment.**

**Job Types**: Full-time, Permanent

Pay: $75,000.00-$90,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Do you have a Post-Secondary Degree in a Healthcare related field such as Recreation, Social Work, Health Sciences, Gerontology, Occupational Therapy?

**Experience**:

- community sector or health care environment: 3 years (preferred)
- supervisory/leadership: 3 years (preferred)
- frail and elderly population: 3 years (preferred)

Work Location: In person

  • Manager, Client Programs

    2 weeks ago

    North York, Canada Lumacare Full time

    Client & Family-Centered Care Is at The Heart of Everything We Do at Lumacare! Lumacare believes Client and Family-Centered Care is based on a philosophy of care, treatment and support that empowers Clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client facing role, in a leadership capacity, or in a...

  • Manager, Client

    2 weeks ago

    North York, Canada Lumacare Full time

    Client & Family-Centered Care Is at The Heart of Everything We Do at Lumacare! Lumacare believes Client and Family-Centered Care is based on a philosophy of care, treatment and support that empowers Clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client facing role, in a leadership capacity, or in a...

  • Program Manager

    3 weeks ago

    North York, Canada Youth Assisting Youth Full time

    _**YOUTH ASSISTING YOUTH IS GROWING!**_ **Program Manager (Part-Time)** Youth Assisting Youth (YAY) is seeking a highly organized, goal-oriented program manager to join our growing organization. As an experienced administrator with superior knowledge of family, child and youth issues you will act as the prime liaison between program staff and upper...

  • Client Relationship Manager

    2 weeks ago

    North York, Canada TeksMed Services Inc. Full time

    Established in 1994, TeksMed Services Inc. is a leading disability and claims management firm, offering employers across Canada a complete solution to workplace injury and short-term disability claim management. Our team of experts has devised processes and methods that effectively reduce wage loss and claim costs by helping ill and injured workers maximize...

  • Program Manager

    3 weeks ago

    North York, Canada NWI Precision Full time

    NWI Precision is a leading solution provider of complex machined products, serving the Aerospace, Nuclear, and Industrial sectors. Over the last half century, NWI Precision has expanded and updated our product mix to supply top-tier customers globally in a wide variety of industries. NWI’s operating strategy targets niche markets in need of sophisticated...

  • Program Manager

    4 weeks ago

    York, Canada Jane Alliance Neighbourhood Services Full time

    Job Summary The Program Manager for the Jane Alliance Preparation for Integrated Employment Services (IES) program will oversee the delivery of a client-centric, community-driven initiative designed to empower equity-deserving and highly barriered individuals, including those on Ontario Works (OW), the Ontario Disability Support Program (ODSP),...

  • Capa Program Manager

    2 weeks ago

    North York, Canada Dalton Pharma Services Full time

    Dalton Pharma Services is a leading provider of integrated pharmaceutical discovery, development and manufacturing services to the biotechnology and pharmaceutical industries. We develop and manufacture innovative new products on a contract basis for our customers that bring enhanced therapeutic value and impact the lives of the patients that use them. Our...

  • Client Services Manager

    3 weeks ago

    North York, Canada WES Security Full time

    Security Manager ***: Reporting into the Divisional Senior Manager, the Service Delivery Manager (SDM) is responsible for the leadership, management, and oversight of a 24/7 team of high-level employees who provide a protective and authoritative presence. This position is responsible for managing a contract portfolio, ensuring compliance with the contract...

  • Local Santa

    3 weeks ago

    North York, Canada Cherry Hill Programs Full time

    **Imagine this... WE SUPPLY EVERYTHING required to **transform you into character**; WE PAY YOU to create the Santa magic; and YOU BRING JOY to children of all ages! HO, HO, HO, now that's magical!** **Youll be a great Santa with these items checked twice on your list**: - Enjoy performing, entertaining, and acting - A friendly smile and welcoming nature...

  • Program Manager

    2 weeks ago

    York, Canada Reconnect Community Health Services Full time

    Reporting to the Director, Services for Seniors and Performance Improvement, the Program Manager will ensure the delivery of high-quality services, staff orientation and supervision, quality management and performance improvement. The individual will be a role model in an organizational culture that embodies the vision, mission and goals of the organization....

  • Program Manager

    2 weeks ago

    York, Canada Reconnect Community Health Services Full time

    Reporting to the Director, Services for Seniors and Performance Improvement, the Program Manager will ensure the delivery of high-quality services, staff orientation and supervision, quality management and performance improvement. The individual will be a role model in an organizational culture that embodies the vision, mission and goals of the organization....

  • Client Success Manager

    2 weeks ago

    North York, Canada Stalco Full time

    **Title **Client Success Manager (Account Manager - Logistics and Fulfilment Company) **Department** Client Services **Reports to** Chief Operating Officer **Location **North York, Ontario Canada **ABOUT STALCO Inc.** Located in North York, ON, Stalco Inc. is a rapidly growing 3rd Party Logistics company that is wholly owned by Canada Cartage. In...

  • Client Relationship Manager

    2 weeks ago

    North York, Canada VirgoCX Inc Full time

    **About VirgoCX** VirgoCX is committed to making crypto trading safe, easy, and affordable for Canadians. It is Canada's trusted cryptocurrency trading platform and is dedicated to streamlining the trading experience and empowering clients with advanced technology, superior liquidity and best-in-class security. **Mission and Vision** VirgoCX's mission is to...

  • Director of Programs and Services

    3 weeks ago

    North York, Canada Lumacare Full time

    Lumacare is dedicated to serving older adults and seniors in high-needs neighborhoods across northwest Toronto. With a mission to empower vulnerable seniors, we offer a wide range of programs and services across six locations, supporting over 3500 community members annually with the help of our over 200 staff members and volunteers. We are currently seeking...

  • Programs Manager

    2 weeks ago

    York, Canada CP Planning Full time

    -**About CP Planning**: CP Planning is a non-profit urban planning organization practicing a human rights approach to community planning. Our mission is to align for public, non-profit, and private sector organizations within the land use development industry to invest in solutions that uphold the economic, social, and cultural rights of marginalized people...

  • Program Coordinator

    2 weeks ago

    North York, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. Program Coordinators play a vital role in the successful coordination and execution of various projects and programs within an organization. Program Coordinators often work in dynamic environments and collaborate with multiple stakeholders to achieve the desired outcomes. **Key...

  • Program Manager I

    3 weeks ago

    North York, Canada Bluelime Technical Services Full time

    **What You Will Do**: - Support the development of an overarching audit and assurance program aligned to the Integrated Management System (IMS) and Quality Management functions - Coordinate the scheduling, preparation, monitoring, and improvement of multiple audits related to the IMS, its programs (e.g. Integrity Management, Health & Safety, Security, Asset...

  • Vip Client Personal Insurance Account Manager

    2 weeks ago

    North York, Canada Ideal Solutions Insurance Brokers Inc. Full time

    **Responsibilities of the Personal Insurance Account Manager - VIP**: - Provide pro-active client service to an established book of business, including CHUBB and other High Net Worth clientele - Review renewals ensuring clients are properly protected - Provide clients with advice on gaps in coverage or opportunities to broaden coverage - Market / remarket...

  • Program Manager

    2 weeks ago

    North York, Canada Youth Assisting Youth Full time

    _**YOUTH ASSISTING YOUTH IS GROWING!**_ - Must have a Bachelor's Degree in Social Work or equivalent field - Must have proven case management skills - Must have a valid Ontario class “G” driver’s license and access to an insured vehicle - This position is On-Site **RESPONSIBILITIES**: **21 hours per week**: - Support and maintain effective...

  • Social Work Program Manager

    4 weeks ago

    North York, Canada Youth Assisting Youth Full time

    _**YOUTH ASSISTING YOUTH IS GROWING!**_ - Must have proven case management skills - Must have a valid Ontario class “G” driver’s license and access to an insured vehicle - This position is On-Site **RESPONSIBILITIES**: **21 hours per week**: - Support and maintain effective communication with the cross-functional Program Team, including Case...