Program Manager
2 weeks ago
Reporting to the Director, Services for Seniors and Performance Improvement, the Program Manager will ensure the delivery of high-quality services, staff orientation and supervision, quality management and performance improvement. The individual will be a role model in an organizational culture that embodies the vision, mission and goals of the organization. As a change leader, the Program Manager will thrive in an atmosphere of change and quality improvement. The responsibilities of this position include, but are not limited to:
**Responsibilities**:
- Ensures that the assigned programs meet established objectives and standards;
- Develops and oversees program processes, as well as setting and monitoring achievement of program goals;
- Oversees and reports program evaluation and outcome measurement results to the Director;
- Recommends program improvement and expansion initiatives to the Director and participates in their development;
- Monitors all program client recording and statistical reporting to ensure that information is up to date, accurate and complete in the client information system and other files;
- Monitors and reviews the implementation of existing departmental activities to make optimum use of staff, facilities and resources;
- Evaluates the performance of staff according to policies and procedures, including performance reviews and evaluations;
- Participates in all leadership development implementation activities for staff and themselves;
- Provides support to hiring, disciplinary and grievance processes and conducts yearly performance appraisals of staff;
- Conducts and documents formal supervision meetings with staff.
- University degree and/or Community College Diploma in social services or related field (an asset);
- Minimum 3 years experience in formal supervisory roles;
- Demonstrate superior ability to supervise, coach, mentor and engage staff;
- Superior ability overseeing the day-to-day operations of assigned programs;
- Ability to manage multiple priorities simultaneously with pressure of changing demands.
**Key skills and abilities we are looking for**:
- Self-directed and independent, but also experienced in working effectively as a member of a team, which includes internal and external stakeholders;
- Above average written ability; ability to analyze written reports, complex documents and publications;
- Familiar with relevant legislation (e.g., Personal Health Information Protection Act (PHIPA), Employment Standards Act,etc_._);
- Effective attention to detail and a high degree of accuracy;
- High level of integrity, confidentially, and accountability;
- Sound analytical thinking, planning, prioritization, and execution skills;
- Excellent communication skills, both verbal and written;
- Applied computer skills (Microsoft Office, Client Information Systems, Web browsing).
**Special Requirements**:
- Criminal background check;
- Must be willing to work flexible hours including evenings, weekends, statutory holidays, as required;
- Must be willing to participate in an on-call rotation.
**Who we are**:
Reconnect Community Health Services is a not-for-profit health service organization located in the west end of Toronto. We provide services for seniors, caregivers, and people living with mental health and addictions concerns.
**Application Process**:
- **We thank all applicants for their interest, however, only those selected for an interview will be contacted.**_
**Reconnect Community Health Services**
1281 St. Clair Avenue West
Toronto, Ontario M6E 1B8
- Reconnect Community Health Services promotes the principles of and adheres to the tenets of the Ontario Human Rights Code. We strongly encourage applicants with lived experiences, from Aboriginal communities, people of all races, colors, ethnic origins, religions, disabilities and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change._
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Weekend availability
Ability to commute/relocate:
- York, ON: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Do you have a University degree or College diploma in Social services or a related field?
**Experience**:
- supervisory: 3 years (preferred)
Work Location: In person
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