Training & Development Coordinator

2 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 34481

**Job Category**:Education & Training

**Division & Section**:Office of the Chief of Staff, Concept 2 Keys

**Work Location**:City Hall, 100 Queen Street West (Hybrid Work Model)

**Job Type & Duration**:Full-time, Temporary (12 month) Vacancy

**Salary**:$93,500.00 - $119,274.00, Wage Grade 6.5

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 1

**Posting Period**: 23-Jan-2023 to 05-Feb-2023

In response to the City's End-to-End Review of the Development Application Review Process, and recognizing that development will play a vital role in supporting Toronto’s economic recovery post-pandemic, the Concept 2 Keys (C2K) program was created to transform development review through organizational, process and technology improvements.

The Training & Development Coordinator will play a central role in C2K's effort to deliver:

- Improvements to the way we operate to ensure the development process is focused on customer service, accountability, predictability, transparency, performance, and collaboration;
- A lens that considers the evolving needs of the City.

**Job Summary**

**Major Responsibilities**:

- Identifies training and development needs within the division and multiple agencies both within and outside of the City through consultation and collaboration with multiple internal and external resources.
- Develops and delivers training for managers and staff that supports quality client service, advanced professional development, and administrative compliance of various programs and services in accordance with Provincial and legislative directives and divisional mandates.
- Implements detailed plans and recommends policies/procedures regarding program specific requirements. Evaluates training needs dependent on the program and provides advice appropriately.
- Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
- Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others. Provides follow up guidance as required and makes materials available digitally and in an accessible format through the City's training portal.
- Provides input and advice on budget needs to complete training materials, including suggestions on alternate methods such as videos or online content to deliver the training in an effective manner.
- Designs and delivers training for managers and frontline staff from different teams with differing needs which includes new software training, systems and controls, legislative and mandatory requirements and provincial compliance standards.
- Models leadership behaviours in the workplace and in the classroom and influences staff to demonstrate corporate values, climate and tone; creates and maintains a positive and professional learning environment.
- Sets the standard and expectations through example in conduct, work ethic, integrity and character.
- Works collaboratively in consultation with local office management teams to assess staff performance, manage performance concerns and ascertain appropriate action response to ensure service objectives are met.
- Works proactively with the management team to assess and identify training gaps and provides recommendations on what training needs are required.
- Consults and works proactively with managers and supervisors to identify training requirements, completes needs assessments in co-operation with managers and staff to ensure that gaps in knowledge and skills are addressed and sets targets and identifies outcomes.
- Sets expectations for training and supports staff's development efforts.
- Delivers training in response to the outcomes of analysis and evaluation of divisional statistics, policies/procedures, quality assurance and performance measurements.
- Provides strategic advice and support for the development and coordination of C2K’s Learning & Development Framework which will ensure that staff feel a sense of belonging and connection and are provided both tools and opportunities to support their professional growth.
- Provides on-site and virtual training and support for new technologies, business impacts, legislation, health & safety, etc.
- Utilizes a variety of training methodologies, techniques, concepts, learning tools and practices to ensure maximum effectiveness of training programs, catering to all learning styles.
- Provides leadership by coordinating and facilitating management level strategic planning meetings for training needs; meets with management to develop structure and process to ensure training objectives are met.
- Supports the Manager in creating and implementing a multi-year staff training plan for all divisional staff positions and identificati

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