Training & Development Coordinator (Generalist)

4 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 20201

**Job Category**:Education & Training

**Division & Section**:Shelter, Support & Housing Admin, SSHA Program Support

**Work Location**:Metro Hall, 55 John Street, Toronto, M5V 3C6

**Job Type & Duration**:Full-time, 2 Temporary (12 month) vacancies

**Salary**:$93,500.00 - $119,274.00 TM2322, Wage Grade 6.5

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Non-Union

Qualified List will be established to fill temporary positions.

**Number of Positions Open**: 2

**Posting Period**: 31-JAN-2023 to 14-FEB-2023

**Major Responsibilities**:
Reporting to the Advisor, Strategic Workforce Development, this role provides training & development expertise to facilitate and support organizational priorities, including progressing towards an eLearning environment, by conducting needs assessments, identifying skills gaps, developing and executing training programs and initiatives, evaluating outcomes and staff performance, and supporting organizational performance improvement.
- Develops and delivers training to support quality client service, advance professional development, and ensure compliance with applicable program, service, and legislative requirements, directives, and mandates.
- Supports organizational development through the development or enhancement of various programs e.g. New Hire Orientation program, Supervisor development program, etc.; identifying organizational performance gaps and developing strategic responses that supports the individual and the organization.
- Creates sector, divisional, sectional, and/or unit specific learning content for a variety of delivery methods including instructor led classroom training, eLearning, multimedia programs, WebEx virtual training and other computer-aided instructional technologies.
- Supports the division in improving job performance through training solutions and to mentor frontline supervisors to support them in coaching their staff.
- Conducts research and analysis and keeps informed of issues related to workplace training and leading training practices in the shelter and housing sector, as well as corporate policies and practices, legislation and initiatives by other levels of government.
- Regularly reviews and updates training materials to ensure up-to-date, relevant content that effectively and efficiently addresses divisional operational requirements and enables learner engagement.
- Models leadership behaviours in the workplace and in the classroom and influences staff to demonstrate corporate values, climate and tone; creates and maintains a positive and professional learning environment.
- Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
- Stays abreast of new and developing adult education/training methods and practices as well as new legislation and revised policies and procedures
- Develops and delivers training in response to the outcomes of analysis and evaluation of divisional statistics, policies/procedures, and performance measurements.
- Provides expertise and feedback to partners regarding training needs, course content, delivery methods and to create learning content for a variety of delivery methods, including instructor-led classroom training, eLearning, multimedia programs, WebEx virtual training, and other computer-aided instructional technologies.
- Provides leadership in the development of new divisional technologies and solutions (e.g. eLearning) to meet the diverse business, user and learner needs, and provides training thereof.
- Develops and implements plans for complex training & development projects & programs, ensures contingencies, identifies problems and takes action.
- Utilizes a variety of training methodologies, techniques, concepts, learning tools and practices that accounts for 24/7 operations, staff composition, and the geographically dispersed nature of operations to ensure maximum effectiveness and feasibility of training programs that caters to all learning styles.
- Leads and/or supports the coordination, and facilitation of management level committees, workgroups and meetings; including developing structures and processes to ensure meeting/workgroup objectives are met. Actively works with stakeholders to identify contingency strategies where needed.
- Works collaboratively on strategic business areas/requirements to support implementation of divisional & sector-wide initiatives and addresses matters pertaining to training and knowledge management (e.g. learning aids, user manuals, presentations methods, communication and adult learning principles).
- Coordinates with Corporate People & Equity regarding training relating to Occupational Health & Safety, Employee & Labour Relations, Organizational Development and Learning, etc.
- Ensures all training provided to divisional staff is documented in the City's online learni

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