Service Manager

4 days ago


Toronto, Canada Founder Restaurant Full time

Founder Restaurant is seeking an experienced, passionate, and professional Service Manager to join our team

We are a fast-paced, casual fine-dining Restaurant and Cocktail Bar in the heart of Dundas West, specializing in eclectic bistro plates, hand-crafted house cocktails, wine, beer, and a lush atmosphere. We are currently seeking a Service Manager to join our leadership team as we continue to grow our business and FOH team.

We operate from Tuesday to Saturday evenings for dinner service. We have a capacity of 75 for indoor dining and 18 seats for our summer patio.

**Responsibilities include**:

- Leading the overall service standards for servers, bartenders, and host
- Supervising the floor and managing guest experiences during service
- Hiring and facilitating training for new FOH team members
- Generating and managing the schedule for FOH staff
- Participating int he tip committee for weekly division of tips among tipped employees
- Assisting in scheduling and managing day to day restaurant maintenance related to service and bar (front of house)

**What we offer**:

- A team-oriented, supportive, and welcoming environment for guests and staff
- A collaborative culture with an evolving menu contributed to by the entire team
- Transparent tip pool model with inclusion for all services worked
- Health benefits including dental and vision

**What we're looking for**:
Someone with the love and passion for hospitality and the experience of operating a restaurant & cocktail bar
- Running the floor while on shift
- Ensuring all the guests are enjoying their time
- Coaching and leading the team by example
- Managing labour while on shift
- Creating contests and incentives to drive daily sales
- Opening and closing the restaurant
- A self starter with a positive attitude and team mentality
- Someone who takes pride in providing outstanding guest experiences in collaboration with every member of the team
- Experience executing a casual fine-dining (or similar) service standard
- Minimum two-years experience in a managerial or supervisory role
- Ability to work evenings between Tuesday and Sunday (40 hour weeks)
- Bonus: WSET, CAPS, or general experience and knowledge in wine

**Who you’ll be working with**:

- As the Service Manager, you’ll be working closely with our Servers, Bartenders, and Executive Chef/GM
- You’ll be responsible for performance of the the FOH team (server, bartender, hostess) and providing support to the BOH team
- You’ll also have direct access to owners of the restaurant

**Compensation**:

- Base salary range: $40,000 - $44,000 per year based on experience and skillset.
- GM tip outs for all services worked (estimated = $20,000 - $26,000)
- 2 weeks paid vacation
- Benefits including dental and vision

*Your tip outs are based on sales and performance.

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Flexible schedule
- Life insurance
- Paid time off
- Store discount

Day range:

- Monday to Friday
- Weekend availability

Flexible Language Requirement:

- French not required

Food industry setting:

- Restaurant
- Upscale casual restaurant

Shift:

- 8 hour shift

Ability to commute/relocate:

- Toronto, ON M6J 1X7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- How many years of service management do you have?

**Experience**:

- Management / Supervisory: 2 years (required)
- Serving / Bartending: 3 years (required)

Work Location: In person



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