Customer Care Service Co-ordinator

1 month ago

Courtice, Canada East Penn Canada Full time

At East Penn Canada, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a charismatic team.
Join our dedicated team of leading experts in the battery industry.
**We are dedicated to recognizing our employees by offering**:

- Profit Sharing & Deferred Profit Sharing (retirement) program
- Excellent company paid benefit program
- Learning & development opportunities, including tuition reimbursement
- Opportunities for advancement

The Customer Care Service Co-ordinator (Bilingual) is responsible for delivering on the East Penn Canada Customer Service values supporting our customers nationally. The Bilingual Customer Care Service Co-ordinator is responsible for contributing to the growth of a profitable service business by identifying and communicating areas of development and appropriate customer solutions.
**Duties & Responsibilities**:

- Ensure all requests / orders are accurately entered into main database in a timely manner
- Escalate customer issues
- Manage, coordinate & administer technician inventory needs based on assigned workflows
- Process all documentation related to completed service activities
- Create & generate service & parts related
- Monitor/ Manage open order reports to ensure appropriate follow up & escalations
- Responsible for the coordination of the Service Technician team
- Supporting billing and customer support

**Experience, Skills & Competencies**:

- High school diploma
- Battery industry experience an asset
- Additional sales, customer service & technical training an asset
- Strong computer skills: MS Word, Excel, PowerPoint
- Flexible work style: able to adjust to multiple demands& a changing & fast-paced environment

**Other Considerations**:

- Must be Bilingual (French/English)
- Background checks including criminal checks and employment references will be requested.

East Penn Canada is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.

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