Customer Service Care Co-ordinator

3 months ago

Courtice, Canada East Penn Canada Full time

At **East Penn Canada**, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a charismatic team.

Join our dedicated team of leading experts in the battery industry.

**We are dedicated to recognizing our employees by offering**:

- Profit Sharing & Deferred Profit Sharing (retirement) program
- Excellent company paid benefit program
- Learning & development opportunities, including tuition reimbursement
- Opportunities for advancement

The **Customer Care Service Coordinator** is responsible for delivering on the East Penn Canada Customer Service values supporting our customers nationally. The Customer Care Service Coordinator is responsible for contributing to the growth of a profitable service business by identifying and communicating areas of development and appropriate customer solutions.

**Duties & Responsibilities**:

- Ensure all requests / orders are accurately entered into main database in a timely manner
- Escalate customer issues
- Manage, coordinate & administer technician inventory needs based on assigned workflows
- Process all documentation related to completed service activities
- Create & generate service & parts related
- Monitor/ Manage open order reports to ensure appropriate follow up & escalations
- Responsible for the coordination of the Service Technician team
- Supporting billing and customer support

**Experience, Skills & Competencies**:

- Must be **Bilingual **in **French/English**:

- High school diploma
- Battery industry experience an asset
- Additional sales, customer service & technical training an asset
- Strong computer skills: MS Word, Excel, PowerPoint
- Flexible work style: able to adjust to multiple demands& a changing & fast-paced environment

**Other Considerations**
- Background checks including criminal checks and employment references will be requested.

East Penn Canada is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Can you reliably commute to and from our Courtice, Ontario location?
- What are your salary expectations?
- Are you bilingual in French/English?

Work Location: In person

  • Bilingual Customer Care Service Co-ordinator

    2 weeks ago

    Courtice, Canada East Penn Canada Full time

    At East Penn Canada, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a...

  • Customer Care Service Co-ordinator

    2 weeks ago

    Courtice, Ontario, Canada East Penn Canada Full time

    At East Penn Canada our people are the heart of our company. We offer a vast range of diverse and rewarding career opportunities.We are looking for a motivated Customer Care Service Co-ordinator to join our team.We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organizational values, and a charismatic...

  • Label Co-ordinator

    2 months ago

    Courtice, Canada East Penn Canada Full time

    At East Penn Canada, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a...

  • Master Data Co-ordinator

    3 weeks ago

    Courtice, Canada East Penn Canada Full time

    Are you interested in being part of a passionate team dedicated to serving our customers and being an industry leader? Are you looking for a place where you can contribute to the success of your company and have access to challenging and rewarding work? At East Penn Canada we are committed to the core beliefs and values that shape our unique culture and...

  • Traffic and Logistics Co-ordinator

    3 months ago

    Courtice, Canada East Penn Canada Full time

    At **East Penn Canada**, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a...

  • Label Co-ordinator

    4 weeks ago

    Courtice, Canada East Penn Canada Full time

    We currently have an opportunity for a highly motivated, team orientated **Label Coordinator (Contract) **to join our team. - The _**Label Coordinator **_will report directly to the Warehouse Supervisor._ **Primary Responsibilities** - Successfully co-ordinate labelling requirements including printing & maintaining inventory, - Work with internal teams to...

  • Label Co-ordinator

    3 weeks ago

    Courtice, Canada East Penn Canada Full time

    We currently have an opportunity for a highly motivated, team orientated **Label Coordinator **to join our team. - The _**Label Coordinator **_will reportdirectly to the Warehouse Supervisor._ **We are dedicated to recognizing & rewarding our employees by offering**: - Great Pay - Job Related Training - Annual Performance Appraisals - Excellent Company...

  • Sales Co-ordinator

    2 weeks ago

    Courtice, Canada East Penn Canada Full time

    At **East Penn Canada**, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a...

  • Label Co-ordinator

    2 weeks ago

    Courtice, Ontario, Canada East Penn Canada Full time

    We currently have an opportunity for a highly motivated, team orientated Label Coordinator (Contract) to join our team. The _Label Coordinator _will report directly to the Warehouse Supervisor._Primary Responsibilities Successfully coordinate labelling requirements including printing & maintaining inventory, Work with internal teams to ensure changes are...

  • Peer Support Worker

    1 week ago

    Courtice, Canada Milestone Community Care Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 8 to 40 hours per week - Education: - Expérience: **Education**: - College/CEGEP - or equivalent experience **Work site environment**: - Personal and social adjustment and health (substance abuse, gambling, behaviour disorders) - Programs dealing with Fetal Alcohol Spectrum...

  • peer support worker

    4 weeks ago

    Courtice, Canada Milestone Community Care Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 8 to 40 hours per weekEducation: Expérience: EducationCollege/CEGEP or equivalent experienceWork site environmentPersonal and social adjustment and health (substance abuse, gambling, behaviour disorders)Programs dealing with Fetal Alcohol Spectrum Disorder (FASD)Work settingVarious...

  • peer support worker

    1 month ago

    Courtice, Canada Milestone Community Care Full time

    Work Term: PermanentWork Language: EnglishHours: 8 to 40 hours per weekEducation: College/CEGEPExperience: Experience an asset or equivalent experienceWork site environmentPersonal and social adjustment and health (substance abuse, gambling, behaviour disorders)Programs dealing with Fetal Alcohol Spectrum Disorder (FASD)Work settingVarious...

  • peer support worker

    2 weeks ago

    Courtice, Canada Milestone Community Care Full time

    Work Term: PermanentWork Language: EnglishHours: 8 to 40 hours per weekEducation: College/CEGEPExperience: Experience an asset or equivalent experienceWork site environmentPersonal and social adjustment and health (substance abuse, gambling, behaviour disorders)Programs dealing with Fetal Alcohol Spectrum Disorder (FASD)Work settingVarious...

  • food service supervisor

    1 month ago

    Courtice, Canada 2520901 Ontario Inc Full time

    Education: Secondary (high) school graduation certificateExperience: 7 months to less than 1 yearWork settingFood service establishmentRestaurantTasksEstablish methods to meet work schedulesSupervise and co-ordinate activities of staff who prepare and portion foodTrain staff in job duties, sanitation and safety proceduresEstimate ingredient and supplies...

  • food service supervisor

    1 month ago

    Courtice, Canada 2520901 Ontario Inc Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingFood service establishmentRestaurantTasksEstablish methods to meet work schedulesSupervise and co-ordinate activities of staff who prepare and portion foodTrain staff in job duties, sanitation and safety proceduresEstimate ingredient and supplies required for meal...

  • food service supervisor

    4 weeks ago

    Courtice, Canada 2520901 Ontario Inc Full time

    Education: Secondary (high) school graduation certificateExperience: 7 months to less than 1 yearWork settingFood service establishmentRestaurantTasksEstablish methods to meet work schedulesSupervise and co-ordinate activities of staff who prepare and portion foodTrain staff in job duties, sanitation and safety proceduresEstimate ingredient and supplies...

  • food service supervisor

    4 weeks ago

    Courtice, Canada 2520901 Ontario Inc Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingFood service establishmentRestaurantTasksEstablish methods to meet work schedulesSupervise and co-ordinate activities of staff who prepare and portion foodTrain staff in job duties, sanitation and safety proceduresEstimate ingredient and supplies required for meal...

  • food service supervisor

    4 weeks ago

    Courtice, Canada Subway Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingFood service establishmentTasksEstablish methods to meet work schedulesSupervise and co-ordinate activities of staff who prepare and portion foodTrain staff in job duties, sanitation and safety proceduresEstimate ingredient and supplies required for meal preparation...

  • Customer Service Representative Automotive Logistics

    7 days ago

    Courtice, Canada CCT Auto-Trans Inc. Full time

    **Job description**- customs/cross border paperwork and reporting - order entry - assisting with claims - various reporting duties (IFTA, ESSAC, fuel cards ) - assisting with license and plating - Answer and provide customer assistance for tracking request, delivery receipts, quote requests and rate confirmations - updating order management system (magnus) -...

  • food service supervisor

    1 month ago

    Courtice, Canada PIZZAVILLE Full time

    Education: Secondary (high) school graduation certificateExperience: 7 months to less than 1 year or equivalent experienceWork site environmentNoisyOdoursWork settingFood service establishmentFast food outlet or concessionRestaurantTasksEstablish methods to meet work schedulesSupervise and co-ordinate activities of staff who prepare and portion foodTrain...