Mgr, Collection Optimization

4 months ago

Toronto, Canada Rogers Communications Full time

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.

**What you'll be doing**:

- Manage all collection strategy execution as designed from concept, development and refinement.
- Exploratory A/B testing to improve and deploy treatment that is best aligned to desired outcome.
- Continues monitoring to ensure all collection activity is compliant to CRTC WCoC/ICoC requirements and CASL.
- Oversee and collaborate with Analyst, Manager and above in the Collection Strategy, Performance, Capacity Planning and Dialer teams to execute desired treatment as per strategy design.
- Provide input and support to build business cases that impact collection strategy and present them when seeking approval.
- Collaborate on execution of new scores / models in order to optimize target segments
- Support end to end loss mitigation campaign process which includes but not limited to monitoring of performance results, maintain optimal target customer segments and adjust communication channel to keep engagement and response high
- Knowledge share, expand SME across the team, create backup and continuity in program support.

**What you'll bring**:

- 3+ years experience in Dialer/Digital strategy execution within credit operations or risk management in banking/telecommunications industry is required.
- 3+ years experience with SAS/SQL and ALI (Contact AI/CallTech and OnQ) is required.
- 1+ years of management experience is preferred.
- Post-secondary degree in Business, Finance, Statistics, Mathematics or other quantitative field is preferred
- Experience with Experian Software (PCCM Dynamic and MarketSwitch Optimization/Power Curve) is preferred.
- Ability to communicate effectively at all levels of the organization with an open, honest and direct communication style.
- Ability to distill and communicate complex analytic recommendations to both technical and non-technical stakeholders, both orally and in written presentation
- Strategic thinking: capable of providing clear, balanced advice/counsel on a broad range of strategic and complex management, product and go to market issues.
- Metrics driven, with strong risk management and analytical capabilities in situations of increasing complexity.
- Strong critical thinking skills combined with concrete, disciplined execution, as well as decisiveness and an action orientation.
- Very high ethics and respect for team, peers and clients alike. Champions and exhibits the Company corporate culture.
- Collaborative leader with demonstrated ability to impact and influence across various functions and groups at all levels of an organization.
- Ability to execute against multiple priorities and excel in a fast-paced, results-oriented work environment with great attention to detail.
- Results oriented. Demonstrated ability to effectively manage multiple projects and priorities simultaneously.
- Innovative thinking to drive digital solutions with focus on digital self serve adoption.

**_

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (824), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Call Centre Operations & Credit Operations and Fraud Management
Requisition ID: 301453

Posting Notes: Corporate

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