Agency Relations Coordinator

5 months ago

Mississauga, Canada AMJ Campbell Van Lines Full time

**About AMJ Campbell**

We are AMJ Campbell; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. To maintain our high level of delivery standards and meet our customer’s needs, the AMJ Campbell team plays a key role in improving customer satisfaction and driving repeat business. We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services and reducing damage. We are looking for talented, hard-working individuals to join our growing team. Your career in the quickly evolving logistics industry awaits you at AMJ Campbell.
- Generate and present pricing to accounts and confirm estimates accurately reflect the pre-move survey
- Organize services provided by AMJ Toronto West to other agencies within the Atlas family
- Liaise between customer, agency partners and operations to arrange all services within the AMJ network
- Track of shipments (domestic and cross border)
- Consistent follow up throughout the move process to ensure on time, accurate, high quality service
- Provide advice on customs process and correction of customs documentation where required
- Provide knowledgeable support on move process to Agent partners within the US.
- Data entry, administration, use of multiple software programs to ensure all information is accurately reflected in internal and external systems
- Initiate claims process with client as needed
- Other duties as assigned

**Requirements**:

- High-end customer service experience is mandatory as this position is heavily focused on providing top-notch customer service to clients
- Ideal skills: teamwork, detail oriented, organization, ability to work in a fast paced environment and prioritize
- Inside sales/account management experience is an asset
- Computer literacy is necessary (i.e. Microsoft Office)
- Knowledge of customs requirements for both CBP and CBSA (preferred but not required)
- Moving industry experience (preferred but not required)

**Employment with AMJ Campbell**

Through our commitment to industry-leading technology and creative problem-solving, we are confident that AMJ Campbell will be home to the most rewarding work of your career. If you are looking for rapid growth, constant learning, dynamic challenges, then you’ll find that amazing career opportunities are awaiting you at AMJ Campbell.

No matter who you are, AMJ Campbell is a place you can call home. We’re a community of innovators, risk takers and trail blazers who celebrate our differences and know that our unique perspectives make us stronger together. We are well positioned for success. We value and rely on the collective voices of our employees, customers, communities and suppliers to help us build a better company. Everyone is welcome at AMJ Campbell.

**Salary**: $55,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON L5T 2B2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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