Guest Relations/front Desk

3 weeks ago


Port Hope, Canada Comfort Inn Port Hope Full time

**What you will be doing**:
Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:

- Consistently offer professional, friendly and engaging service
- Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed
- Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Assist guests regarding hotel facilities in an informative and helpful way
- Respond to each Guest who approaches the Reception Desk
- Drive rate through up-selling room brands
- Follow departmental and hotel policies, procedures, service and safety standards
- Other duties as assigned

**What is in it for you**:

- Extended health care benefits
- Employee travel program

**Your experience and skills include**:

- Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights
- Previous experience in Front Desk or customer service an asset
- Previous Property Management System (PMS) experience an asset
- Proficient in the English language (verbal & written), second language an asset
- Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team

**Job Type**: Part-time

Pay: From $17.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

Work Location: In person



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