Front Office Manager

2 weeks ago

Port Severn, Canada Christie's Mill Inn & Spa Full time

The Front Office Manager leads with passion, drive and enthusiasm with guest services, sales strategies and brand standards.

This position reports directly to the General Manager/Director of Operations and works in collaboration with the Housekeeping and Maintenance Department. The Guest Service Manager is responsible for the daily operations of the Front Desk and provides a dual responsibility as the properties Sales Coordinator. Focusing on corporate negotiated rates, group bookings and marketing the hotel.

**Key Job Responsibilities**
- Your role as the Front Office Manager will be based on structured duties that are to be completed on a daily, weekly and monthly base. This will include scheduling, payroll and completing a Sales action plan for the hotel.
- You will be expected to cover front desk shifts based on the business levels of the hotel and the needs for shift coverage based on staff illness, call in or short term pick up.
- Working with the General Manager in respect to aggressive Sales & Marketing strategies.
- Assisting the Front Desk Agents in high traffic check in and checkout periods
- Train, coach, develop and supervise according to created guidelines, policies and procedures.
- Maintain standards of guest service as established by ownership, the General Manager and brand standards.
- Conduct performance reviews of all Front Desk Agents
- Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards, and promote team member empowerment.
- Interact positively with guests and take action to resolve problems to the satisfaction of all parties involved.
- Must have the ability to perform other tasks or projects as assigned by hotel management and staff
- Must work harmoniously and professionally with co-workers and management.

**Job Requirements**
- Must have a passion for delivering outstanding customer care and service.
- Self motivated, decisive, responsible and driven to achieve goals.
- Strong interpersonal skills, exceptional oral and written communication skills.
- Ability to think independently, possess good judgment, proven problem-solving skills and effective decision-making skills.
- Must be organized and detail oriented with strong multi-tasking skills.
- Shifts include days, evenings, weekends and holidays. Must be able to cover overnight shifts on an emergency basis.

**Experience Level**:
**Job Types**: Full-time, Permanent

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability

Ability to commute/relocate:

- Severn, ON L0K 1S0: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

  • Front Office Manager

    3 weeks ago

    Port Severn, Canada Christie's Mill Inn & Spa Full time

    The Front Office Manager leads with passion, drive and enthusiasm with guest services, sales strategies and brand standards. This position reports directly to the General Manager/Director of Operations and works in collaboration with the Housekeeping and Maintenance Department. The Guest Service Manager is responsible for the daily operations of the Front...

  • Front Office Manager

    3 weeks ago

    Port Severn, Canada Christie's Mill Inn & Spa Full time

    The Front Office Manager leads with passion, drive and enthusiasm with guest services, sales strategies and brand standards. This position reports directly to the General Manager/Director of Operations and works in collaboration with the Housekeeping and Maintenance Department. The Guest Service Manager is responsible for the daily operations of the Front...

  • Front Office Manager

    5 days ago

    Port Severn, Ontario, Canada Christie's Mill Inn & Spa Full time

    The Front Office Manager leads with passion, drive and enthusiasm with guest services, sales strategies and brand standards.This position reports directly to the General Manager/Director of Operations and works in collaboration with the Housekeeping and Maintenance Department. The Guest Service Manager is responsible for the daily operations of the Front...

  • Front Office Manager

    4 days ago

    Port Severn, Ontario, Canada Christie's Mill Inn & Spa Full time

    The Front Office Manager leads with passion, drive and enthusiasm with guest services, sales strategies and brand standards.This position reports directly to the General Manager/Director of Operations and works in collaboration with the Housekeeping and Maintenance Department. The Guest Service Manager is responsible for the daily operations of the Front...

  • Front Office Assistant

    5 days ago

    Port Moody, Canada Canamark Full time

    Office Assistant / Receptionist needed for busy Property Services & Restoration Company to manage staff, prepare work schedules and assign specific duties to trades and employees, deal with customers & suppliers on daily basis. Previous work experience in construction/restoration industry mandatory. Looking for someone with skills such as strong...

  • General Manager

    3 weeks ago

    Port Severn, Canada Severn Lodge Resort Full time

    **General Manager, Severn Lodge** **Roles and Responsibilities** - Manage and oversee the daily operation of Severn Lodge as a leading Muskoka Resort ensuring hospitality excellence in peak season, off season, and when closed to the public. - Provide leadership for all resort operations, focusing on guest satisfaction, employee satisfaction and...

  • General Manager

    2 weeks ago

    Port Severn, Canada Severn Lodge Resort Full time

    **General Manager, Severn Lodge** **Roles and Responsibilities** - Manage and oversee the daily operation of Severn Lodge as a leading Muskoka Resort ensuring hospitality excellence in peak season, off season, and when closed to the public. - Provide leadership for all resort operations, focusing on guest satisfaction, employee satisfaction and...

  • Guest Service Agent

    4 weeks ago

    Port Severn, Canada Triumph Group of Companies Full time

    **Title**: Guest Service Agent **Department**: Reservations **Primary Function**: Welcome and acknowledge guests according to company standards **Reports To**: Front Office Manager **Major Responsibilities**: - Speak using clear and professional language, answer phones using appropriate etiquette. Being able to answer and process all guest calls,...

  • Guest Service Agent/ Night Audit

    3 weeks ago

    Port Severn, Canada Triumph Group of Companies Full time

    **Title**: Guest Service Agent/ Night Audit **Department**: Reservations **Primary Function**: Welcome and acknowledge guests according to company standards **Reports To**: Front Office Manager **Major Responsibilities**: - Speak using clear and professional language, answer phones using appropriate etiquette. Being able to answer and process all guest...

  • Guest Service Agent/ Night Audit

    7 days ago

    Port Severn, Canada Triumph Group of Companies Full time

    **Title**: Guest Service Agent/ Night Audit **Department**: Reservations **Primary Function**: Welcome and acknowledge guests according to company standards **Reports To**: Front Office Manager **Major Responsibilities**: - Speak using clear and professional language, answer phones using appropriate etiquette. Being able to answer and process all guest...

  • Guest Service Agent

    4 days ago

    Port Severn, Ontario, Canada Triumph Group of Companies Full time

    Title: Guest Service AgentDepartment: ReservationsPrimary Function: Welcome and acknowledge guests according to company standardsReports To: Front Office ManagerMajor Responsibilities: Speak using clear and professional language, answer phones using appropriate etiquette. Being able to answer and process all guest calls, requests, questions, or concerns;...

  • Customer Service/office Assistant

    3 weeks ago

    Port Severn, Canada Port Severn Campers Association Full time

    Customer service Member Services Associate Seasonal Contract Full time: May through Septemberwill consider student or non student for role 37.5 hours per week SUMMARY Reporting to the Association Manager, the Member Services Associate will assist in managing the administrative and operational services of Wildwood by the Severn, located in the Port Severn...

  • Accounting and Office Manager

    5 days ago

    Severn, Canada JG Stewart Construction Ltd Full time

    **Accounting and Office Manager** **Responsibilities**: - Perform full cycle bookkeeping and accounting, - Generate monthly and annual financial statements, - Prepare adjusting and accrual journal entries as required, - Reconcile General Ledger accounts to maintain accuracy, - Investigate variances and follow-up, - Prepare weekly, monthly, quarterly and...

  • Office Manager

    2 months ago

    Port Credit, Canada Sense of Hearing Full time

    Sense of Hearing is seeking an experienced, motivated and reliable Full-Time Front-Office Manager to join our multi-disciplinary team of hearing healthcare professionals at our Port Credit Ontario location. Responsibilities will include but are not limited to Scheduling Appointments, Interacting with Patients, maintaining a database and entry level...

  • Licenced Real Estate Assistant/front Desk

    4 weeks ago

    Port Severn, Canada Royal LePage Lakes of Muskoka Clarke Muskoka Realty Full time

    Job Category: Real Estate Location: Port Severn, ON Position Type: Full Time Permanent About the Clarke Muskoka Team: One team for all of your real estate needs. Bob Clarke has a competent Team of Sales and Marketing Experts in 2 Locations, Port Carling and Port Severn. The team is comprised of both accomplished and emerging professionals ranging in...

  • Real Estate Assistant/front Desk Receptionist

    4 weeks ago

    Port Severn, Canada Royal LePage Lakes of Muskoka Clarke Muskoka Realty Full time

    Job Category: Real Estate Location: Port Carling, ON Position Type: Part Time/Temporary About the Clarke Muskoka Team: One team for all of your real estate needs. Bob Clarke has a competent Team of Sales and Marketing Experts in 2 Locations, Port Carling and Port Severn. The team is comprised of both accomplished and emerging professionals ranging in...

  • Front Office Assistant

    2 weeks ago

    Port Coquitlam, Canada Alpha Fleet Services Inc. Full time

    **About us** Our company has an excellent reputation for quality service that exceeds customer expectations, and we expect our employees to be professional and personable. They will motivate, inspire and lead those around them by setting an example of excellence in all that they do. **Responsibilities**: - Strong customer service skills in order to handle...

  • Front of House Supervisor

    1 week ago

    Port Alberni, Canada Boston Pizza International, Inc. Full time

    **Front of House (FOH) Supervisor/Server**: A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the...

  • Front Office Agent

    3 weeks ago

    Port Perry, Canada Great Canadian Full time

    **Great Blue Heron Casino & Hotel is seeking a Part-time Front Office Agent! Under the general direction of the Hotel Manager, the Front Desk Guest Service Agent is responsible for providing efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for...

  • Front Office Agent

    3 weeks ago

    Port Perry, Canada Great Canadian Full time

    **Great Blue Heron Casino & Hotel is seeking a Part-time Front Office Agent! Under the general direction of the Hotel Manager, the Front Desk Guest Service Agent is responsible for providing efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for...