Guest Relations/front Desk

7 days ago


Port Hope, Ontario, Canada Comfort Inn Port Hope Full time

What you will be doing:

Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:

  • Consistently offer professional, friendly and engaging service
  • Greet, checkin/checkout and settle guest accounts while ensuring all service standards are followed
  • Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Respond to each Guest who approaches the Reception Desk
  • Drive rate through upselling room brands
  • Follow departmental and hotel policies, procedures, service and safety standards
  • Other duties as assigned

What is in it for you:

  • Extended health care benefits
  • Employee travel program

Your experience and skills include:

  • Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights
  • Previous experience in Front Desk or customer service an asset
  • Previous Property Management System (PMS) experience an asset
  • Proficient in the English language (verbal & written), second language an asset
  • Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively with fellow colleagues as part of a team

Job Type:
Part-time

Pay:
From $17.00 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • Weekends as needed

Work Location:
In person
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