Solution Manager Infrastructure Service

6 months ago

Toronto, Canada Aliant Resources Full time

**Posting Status**:Upcoming Opportunity

**Job Title**:Solution Manager Infrastructure Service (HYBRID)

**Department**:Network Management

**Location**: Toronto - Unilingual

**Company**: Aliant Resources

**Job Type**:Full-Time

**Salary**: $94,355.35 - $117,944.19

**Consider Your Next Career with Aliant Resources**:
Aliant Resources is a dedicated provider of staff augmentation services, committed to promoting diversity, equity, inclusion, and belonging in all facets of our operations. We firmly believe that a diverse and inclusive workforce strengthens our organization and contributes to the success of our clients. We believe in the core values of trust, fairness, excellence, creativity, collaboration, efficiency and responsiveness. We invite you to join our team

Leading on a day-to-day basis an assigned portfolio of branch operations, project delivery, and governance responsibilities to deliver a high level of quality, availability, reliability, and performance for our outsourced and managed Infrastructure Services containing Network, Cloud, and Data Center technologies.

Accountable on an ongoing basis for shaping the short-term plans and long-term strategy aligned with the broader IT roadmap for assigned service portfolio and responsible for providing input into the overall divisional strategies including further optimization opportunities including outsourcing of existing or new services.

Works with Leads, Managers, and Directors to build and maintain collaborative, trusting relationships with internal and external stakeholders as well as strategic vendors/suppliers to ensure the appropriate design, installation, configuration, maintenance, support, and optimization of new and existing infrastructure solutions

**Major Responsibilities**:
**Operations, Project Delivery, and Governance Oversight**
- Leading an assigned portfolio of branch operations, project delivery, and governance responsibilities to deliver a high level of quality, availability, and reliability for Infrastructure Services containing Network, Cloud, and Data Center technologies.
- Determine and execute IT staffing capabilities and sourcing strategy based on weekly reviews of assigned service portfolios based on client demand and required skills.
- Oversee the technical resolution of incidents, problems, service requests, and change requests for infrastructure services, ensuring quality and compliance to policy, standards, and contractual service levels from suppliers as required.
- Lead the internal and external audit exercises for assigned portfolios, such as compliance audits to outsourced infrastructure services, which can include findings around risk and staff compliance gaps and remediation actions, which could include further optimization opportunities such as outsourcing of existing or new services.
- Track and manage the utilization of infrastructure assets internally and by clients, including hardware and software with complex licensing models, to meet client needs, while ensuring compliance and identifying procurement requirements.
- Maintain the currency level of hardware and software by identifying risks and obtaining buy-in from IT and Business for remediation, which requires support from cross-functional teams.
- Oversee the technical and people resource capacity utilization assessments based on client needs, monitoring service consumption, and identifying opportunities for efficiencies leveraging current and/or new external service agreements.
- Oversee the creation, maintenance, and enforcement of system standards for service optimization and risk avoidance.
- Overseeing the deployment and provisioning of infrastructure solutions being accountable for signing off the operational readiness of the new technology solution, and managing escalations due to gaps identified.
- Leading on a day-to-day basis an assigned portfolio of infrastructure delivery and governance responsibilities for multiple, highly complex, and concurrent IT and Corporate programs and projects via outsourced and managed infrastructure services.
- Maintain a holistic view of all IT and Corporate projects under the assigned portfolio involving infrastructure services manage ongoing priorities, challenges, resource allocation, and conflicts, and govern the supplier's involvement in project delivery activities.
- Providing input to project sponsor on project plans, financial estimates, resourcing estimates, business cases, and high-level solution documents.
- Oversee the collection of infrastructure requirements for projects from corresponding internal clients and other IT stakeholders and make the appropriate recommendations, including the scope of the external supplier delivery model.
- Accountable for the negotiation and completion of supplier project delivery contracts with supplier Managers and Directors and govern the compliance, quality, and timeline.
- Ensure that new and updated infrastructure components are compliant with current IT stand

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