Inside Sales Representative
4 days ago
Job Overview:
**Montreal or Calgary**
The Inside Sales Representative (ISR) will be responsible for managing Van Houtte Coffee Services clients and accounts as well as for providing outstanding customer service to our customers. Reporting to the Inside Sales Manager, the ISR works with the sales team to ensure business growth based on the portfolio of assigned accounts.
Founded on the heritage of generations of coffee services entrepreneurs **Van Houtte Coffee Services** prides itself on offering the highest levels of customer service day in day out. We brew over 1 000 000 cups of coffee every day, in 33 cities from coast to coast. We offer exciting careers and growth opportunities in a dynamic, challenging, ever-changing and fast paced work environment. We are proud to be part of Canada's Top 100 employers and Canada's Top 100 employers for young professionals.
**Responsibilities**:
Achieve individual and team sales goals on a weekly basis;
Execute national sales initiatives, new product launches, programs and services to support company growth & innovation;
Achieve individual incremental sales targets by increasing lines per invoice, introducing new product categories and upgrading coffee solution on site;
Make outbound calls to your assigned customers on a set schedule in order to fulfill orders.
Answers inbound calls as customer service point of contact;
Support Account Managers assigned to your client portfolio through regular communication and updates.
Ensure service levels are upheld and met, enforce a minimum order and coordinate customer delivery schedule;
Collaborate with regional operations and service teams to provide best in class response time to any service request stemming from the field.
Perform all administrative tasks in relation to price list changes, opening/closing of accounts, equipment changes, and various resource changes as well as any other related tasks.
**Requirements**:
**Competencies**:
- Bilingual in English and French; written and spoken
- Strong inclination towards sales, goal driven;
- Able to quickly establish and maintain relationships with customers;
- Adaptable; receptive to new ideas; willing and able to adjust to changing demands and circumstances;
- Proactive and self-starting; seizes opportunities and acts upon them; originates action and has the capacity to learn quickly;
- Resilient and persevering; strive for goals even in the face of adversity; copes with setbacks and has the ability to work under pressure;
- Problem-solving skills;
- Committed to the achievement and maintenance of quality; sets high standards and goals of performance for self and others, is accountable;
- Team player and able to influence attitudes and opinions of others and gain agreement to proposals, plans and ideas; skillful at negotiating;
- Strong communication skills. Communicates orally in a manner which is clear, fluent, and to the point
- both spoken and written;
- Organized and comfortable with multi-tasking
The Inside Sales Representative is an important part of the sales, service and delivery team and is responsible for ensuring that our customers’ expectations and needs are fully satisfied. In addition to a competitive compensation package including base salary plus bonus, flexible benefits, RRSP and vacation, we also offer tuition reimbursement
Company Overview:
Keurig Dr Pepper (KDP) is a leading coffee and beverage company in North America with dual headquarters in Burlington, MA and Plano, TX, with annual revenue in excess of $11 billion. KDP holds leadership positions in soft drinks, specialty coffee and tea, water, juice and juice drinks and mixers, and markets the #1 single serve coffee brewing system in the U.S. The Company maintains an unrivaled distribution system that enables its portfolio of more than 125 owned, licensed and partner brands to be available nearly everywhere people shop and consume beverages. With a wide range of hot and cold beverages that meet virtually any consumer need, KDP key brands include Keurig®, Dr Pepper®, Green Mountain Coffee Roasters®, Canada Dry®, Snapple®, Bai®, Mott’s® and The Original Donut Shop®. The Company employs more than 25,000 employees and operates more than 120 offices, manufacturing plants, warehouses and distribution centers across North America.
Benefits built for you: Our people are the heart of our business, which is why we offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development while ensuring you feel valued, inspired and appreciated at work.
Keurig Dr Pepper Inc. is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper Inc. recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression,
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