Management Consultant

3 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 35488

**Job Category**:Human Resources

**Division & Section**:Deputy City Manager CPS Office, Strategic Policy and Planning

**Work Location**:Metro Hall, 55 John Street

**Job Type & Duration**:Full-time, 2 Temporary (12 months) Vacancies

**Salary**:$112,000 - $$144,200

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 2

**Posting Period**: 16-Feb-2023 to 03-Mar-2023

Are you interested in strategy and modernizing the public service? The Strategy Insights & Planning (SIP) team of the Customer Experience Division (CXD) is seeking a Management Consultant who can manage projects in a disciplined manner, is agile and adaptive in developing solutions, values broad-based collaboration and engagement, and is able to craft business cases or strategic narratives to deliver on direction from City Council and executive leadership.

Who are we? The CXD aims to improve the City of Toronto’s service delivery by providing simple, omni-channel and responsive customer experiences. The SIP teams’ goal is to support the creation of personalized, improved, and standardized approaches to customer service delivery across the organization. The three main functionalities this teams provides are:

- Strategic Policy and Standards - providing overall development of the division's strategy through city-wide policies, standards, and procedures.
- Strategic Governance and Insights - overseeing the design and governance structure of the division, providing leadership in the development and implementation of the Program/Project Governance Frameworks and functional changes, to enable improved customer experience across the City.
- Strategic Channel Planning - collaborating with internal divisions to standardize and provide channels of choice to our residents and businesses of Toronto.

The role: The Management Consultant will report to the SIP Managers and will be responsible for helping senior leadership make decisions, set priorities, and measure success by conducting research, data/financial analysis, options analysis, governance and organizational design, business process reviews, and stakeholder consultations.

**Major Responsibilities**:

- Provides client-driven, value-added management consulting services to a portfolio of diverse consulting projects reflecting practice areas.
- Determines focus, scope, objectives, methodology and activities by shaping and defining consulting projects in consultation with client and key stakeholders.
- Brings analysis and conclusions and recommendations forward to the client/stakeholders, chair meetings and promotes systematic discussion.
- Provides policy analysis, formulation, coordination and advice to the Deputy City Managers, Division Heads and senior managers regarding programs, services and organization at both a strategic and operational level.
- Supports management in assessing and devising solutions from a pragmatic and objective perspective.
- Contributes to the development and implementation of strategic organization design and effective management/governance systems and processes at the corporate level.
- Collects data, conducts analyses, draws conclusions and develops alternative solutions, by reviewing processes and applied methodologies.
- Assists in the assessment and analysis of corporate organization effectiveness issues and conducts studies and prepares confidential reports with respect to program and service delivery changes; management policies, systems, processes and practices; management restructuring; and organization change.
- Fosters and maintains cooperative working relationships within and external to the organization; establishes and maintains contact with professionals in related fields to ensure skills, knowledge and practice are current.

**Key Qualifications**:

- Post-secondary education in a professional discipline relevant to the job function, such as Business Administration, Public Administration, Public Policy, Economic Policy or combined equivalent of education and experience.
- Extensive experience providing consulting services to senior management in a large organization, in the areas of business process review and re-engineering, program review and service improvement, and strategy development and planning.
- Considerable experience with facilitation, change management and the use of organizational excellence techniques.
- Experience managing complex projects, or strategic and operational reviews within a major public sector organization at the municipal level is an asset.
- Experience in conducting research and developing options, and recommendations.
- Excellent organizational and project management skills with the ability to work with a team, both within the division and with other divisions and agencies, meet competing priorities and handle multiple tasks concurrently.
- Strong critical thinking and analytical skills in assessing and reviewing business processes t

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