Management Consultant

3 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 38178

**Job Category**:Human Resources

**Division & Section**:Social Development, Finance & Admin, Community Safety & Wellbeing

**Work Location**:City Hall, 100 Queen Street West

**Job Type & Duration**:Full-Time, Permanent Vacancy

**Salary**:$112,000.00 - $144,200.00

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 1

**Posting Period**: 26-May-2023 to 11-June-2023

The City of Toronto is taking steps to strengthen public safety by building alternative community safety programs. This work will contribute to the implementation of the Toronto Community Crisis Service, advancing City Council's policing reform actions, and identifying further alternative models of community safety.

The Management Consultant will provide management consulting services to support management at Social Development, Finance Administration division. You will be part of a team that develops strategic, evidence-based policies and programs that support divisional priorities and are responsive to emerging needs. This involves leading/supporting continuous improvement initiatives in the practice areas of: strategy development and planning; quality assurance, program and service review and improvement; business process review; customer service improvement; performance measurement; and benchmarking and reporting of results.

**Major Responsibilities**:

- Provides client-driven, valued-added management consulting services to the implementation of the Toronto Community Crisis Service in the following areas: business processes and workflows, to improve the efficiency and effectiveness of operations, establish service standards, assist in implementing required changes, and utilize performance measures to monitor the improvements achieved.
- Applies quality improvement concepts and techniques such as Lean and Six Sigma to define an improvement opportunity, measure existing process performance, map and analyze the process to determine root causes of poor performance, identify, test and implement a solution to the problem, and monitor the improved process to ensure that implemented improvements are sustained.
- Shapes and defines consulting projects and corporate continuous improvement initiatives in consultation with clients and key stakeholders, determines focus, scope, objectives, methodology, activities and timing.
- Implement detailed plans and recommend policies and procedures regarding program specific requirements.
- Coordinates strategic social policy development and planning activities involving other orders of government, other City divisions, community agencies, residents and other stakeholders to meet identified regional, city-wide, divisional and community social and economic needs.
- Provides oversight and accountability to research and community engagement budgets, ensuring that expenditures are controlled and maintained within approved budget limits.
- Provides analysis, policy formulation, coordination, briefing notes, presentations and advice to senior managers regarding decisions and recommendations for programs, services, performance and corporate issues at both a strategic and operational level.
- Lead stakeholder engagement, leadership alignment, and communication based on stakeholder assessment to make recommendations to senior management for implementation of a new service plan.
- Identify innovative and resourceful approaches, concepts and methods of analyzing complex, and competing issues to make recommendations for with service system improvements.
- Provide advice to senior management through the development of detailed and timely strategic planning assignments, including the preparation of planning materials, reports, briefing notes and presentations as required for the project sponsors.
- Support management in assessing and devising solutions from a pragmatic and objective perspective.
- Be a divisional representative and bring analysis and conclusions forward to internal and external stakeholders, chair meetings and promote systematic discussion.
- Develop, implement and maintain systems for collecting, monitoring and reporting program performance, supporting decision-making and meeting the reporting requirements for Senior Management and City Council.
- Develop analytical tools and associated performance measurement documentation, including procedure manuals, and provide training sessions and formal presentations where appropriate.
- Analyze and communicate risks from the timely collection of policy, program and performance data so that mitigation strategies may be developed.
- Develop innovative, effective methods of presenting service system information (i.e., dashboards, scorecards, reports, etc.) to senior management and key stakeholders
- Collaborate with and support Strategic Public and Employee Communications and divisional management on developing and executing the communication efforts across multiple channels to prom

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