Manager Public Consultation

1 month ago

Toronto, Canada City of Toronto Full time

**Job ID**: 46144

**Job Category**:Communications & Marketing

**Division & Section**:Office of the Chief of Staff, Governance & Corporate Strategy

**Work Location**:City Hall, 100 Queen Street West_,_ Toronto

**Job Type & Duration**:Full-time, Permanent

**Salary**:$122,305.00 - $163,639.00, TM1956 and wage grade 8.0.

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 1

**Posting Period**: 22-APR-2024 to 12-MAY-2024

Reporting to the Director of Corporate Policy, the Manager of Public Consultation is responsible to plan, manage and evaluate corporate-wide approaches and facilitate divisional best practices to support the City's public consultation and engagement programs and to enhance equity and advance truth and reconciliation through related business processes, policies, communications, and partnerships.

**Major **Responsibilities**:
- Plans and manages a multi-year corporate public engagement strategy, including advancing changes to business processes, policies, communications and partnerships to support change at the corporate and divisional levels as appropriate.- Provides strategic advice and corporate leadership to senior management**, **Members of Council and City Divisions related to public engagement**,** including identification of best practices, research, resources and tools, monitoring and reporting**.**- Develops and monitors plans for community engagement and for increasing civic participation in local government and decision making.- Plans and manages public engagement data monitoring and reporting systems and processes.- Ensures that public consultation strategy aligns with objectives in the City’s Reconciliation Action Plan, Action Plan to Confront Anti-Black Racism, and vision for Access, Equity and Diversity; consultation approaches target Toronto's diverse ethno-cultural and multi-lingual populations and determine the most appropriate method to consult with specific communities.- Consults on and acts as centre of excellence for public consultation to various corporate functions and divisions outside the Service Area on a project by project or event by event basis.- Develops and implements detailed plans and recommends policies regarding program specific requirements.- Manages, motivates and trains the unit’s staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.- Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.- Develops, recommends and administers the annual budget for the unit, and ensures that the unit’s expenditures are controlled and maintained within approved budget limitations.- Provides leadership, coaching and management to a team of professionals, providing direction, expertise and addressing issues as they arise.- Ensures strategic Corporate, Service Area and Divisional program plans are relevant through effective public consultation process planning, design, service delivery and reporting.- Ensures public engagement and consultation programs and processes are compliant with the Access for Ontarians with Disabilities Act (AODA), and other relevant Federal and Provincial legislation, city-wide policies and guidelines.- Develops strategies and tools for use by Divisions to provide leadership for integrated strategic program and policy planning/development related to public engagement across the City and with external partners.- Provides expertise and consulting where councillors are engaged in various consultations, community engagement and planning, including capital program and environmental assessment consultations.- Keeps current with and develops recommendations for the strategic direction of emerging trends relating to various aspects supporting public consultation and public engagement.- Leads the advocacy for public consultation/engagement with divisions and agencies to exchange knowledge on public consultation/engagement trends, methods, standards and improvements.- Conducts research projects to test and evaluate consultation/engagement and public relations methods and strategies.- Develops standards and methods to optimize and leverage the use of social media and networking, using the intranet and internet, electronic service delivery methods and public electronic access technology for community engagement in planning, design and delivery of various projects.- Establishes an effective and collaborative working relationship with divisional senior management teams, managers and project managers, staff from other City divisions and external partners; liaises with political representatives on behalf of the City and responds to enquiries.- Acts as a repr

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