Service Manager

6 months ago

Toronto, Canada Performance Auto Group Full time

**Drive for Excellence**

Don Valley Volkswagen has proudly served the Greater Toronto Area for over five decades, making our team one of the most experienced in all makes and models. We are one of the highest volume new Volkswagen stores dedicated to top-tier guest service.

**Don Valley Volkswagen** is looking for a **Service Manager** to join our dynamic team.

**About Us**

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

- ** Great Experience**: Every customer is entitled to a great experience
- ** Integrity**:We are honest and transparent in our actions
- ** Diversity**: We are stronger through the inclusion of people, brands and ideas
- ** Innovation**: We passionately embrace opportunities for new and continuous improvements
- ** Empowerment**: We encourage and support our people in taking initiative
- ** Giving Back**: We positively impact the communities in which we live, work and raise families

**Here’s what you’ll deliver**:

- Establish and maintain good relationships with customers and to exceed their expectations.
- Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and performance management.
- Review and implement Service Centre policies and procedures that improve the Customer Experience through high quality repairs and building customer relationships.
- Develop and implement a long-term strategy and action plan to attract and retain customers.
- Coach team members to provide excellent customer service.
- Recruit, develop, motivate, recognize and hold accountable a Service team that will meet established objectives and targets for sales and profitability.
- Improve sales and profitability for the Service Department.
- Conduct monthly meetings with department employees to discuss activities and problems of mutual interest.
- Review the previous month’s sales/profit to determine where improvements can be made.
- Establish and enforce product-knowledge standards.
- Actively support, encourage, and motivate staff daily to maintain high morale.
- Monitors the operating budget by tracking sales and expenses.
- Promotes service safety and security procedures.
- Uphold all rules and procedures (i.e., support enforcement, including disciplinary action as necessary).
- Work in strict compliance with the Laws of the Province of Ontario and Canada including, but not limited to, the Employment Standards Act (ESA), the Motor Vehicle Dealers Act (MVDA) and the Accessibilities for Ontarians with Disabilities Act (AODA).
- Understand and comply with all federal, provincial and local regulations that affect service operations, such as the Occupational Health and Safety Act (OHSA), waste disposal regulations, etc.
- Comply with all company policies, standards and procedures.
- Other duties as required by management.

**What you need to succeed**:

- Post Secondary Degree/Diploma in Business Administration.
- Minimum 5 years experience in the automotive service industry.
- Minimum of 3 years of management experience in the automotive industry.
- Previous experience as an Assistant Service Manager or Service Advisor is recommended.
- CDK experience preferred.
- Strong communication skills are required to work with customers, employees and vendors.
- Required to maintain the profitability of their department while controlling expenses and maintaining customer satisfaction.
- Ability to support the organization’s goals and objectives.
- Excellent interpersonal and team building skills.
- Demonstrate effective verbal, listening, and written communication skills.
- Attention to detail and ability to maintain a high level of accuracy.
- Exceptional customer service orientation.
- Excellent time management skills, ability to multitask and work well under pressure.
- Ability to manage stress and work with tight deadlines.
- Highly self motivated and directed.
- Must be willing to be flexible with work schedules.
- Must have a valid Ontario Driver's License and good driving record.
- Automotive Technician’s License is an asset.

**What’s in it for you?**
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?

**This compensation range will be based on knowledge, experience and bonus earnings**

**Job Type**: Full Ti

  • Enterprise Regional Sales Manager

    6 months ago

    Toronto, Canada Radware Bot Manager Full time

    Enterprise Regional Sales Manager - Toronto - (24000029) **What is the job**: - Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise - Farm the regional base of active customers - up-selling and cross-selling. - Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised...

  • Regional Service Manager

    2 weeks ago

    Toronto, Canada Service Express Full time

    **20-40% travel is required as needed in this role for service meetings, internal and external business meetings, and engineer meetings throughout Canada, Michigan, and Ohio!** As Service Express has been growing, so have our teams to support our expansion! As such, we are looking for a **Regional Service Manager** to oversee service delivery and day-to-day...

  • Service Manager

    4 months ago

    Toronto, Canada Service Inspired Restaurants Full time

    Company & Brand Overview: **Our Story** At Service Inspired Restaurants we take great pride in our diverse portfolio of restaurants and believe a brave, bold and results-driven culture inspires and creates new opportunities for everyone. Our values and promises are not simply a dream, vision, or mission, but a way of life for every person that becomes or...

  • Developmental Services Triage Case Manager

    2 months ago

    Toronto, Canada Family Service Toronto Full time

    **Grow with us!** Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals and families destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience and stability in more just and supportive communities. We achieve this through our...

  • Developmental Services Triage Case Manager

    1 month ago

    Toronto, Canada Family Service Toronto Full time

    **Program**: Options Adult*** **Contract**: Temporary, Part-time; 21 hours per week; 9-month contract until September 2025 **Location**: 128A Sterling Rd with travel within the community and/or from a safe, home-based office as required **Salary**: $57,258 - $70,524 per annum Grade 8 BU, pro-rated to hours worked **Application Deadline**: November 18, 2024,...

  • Manager, Family Services

    6 months ago

    Toronto, Canada Jewish Family and Child Service Full time

    **Manager, Family Services - Poverty Reduction** **_(12 month contract)_** **Join Our Team** Jewish Family and Child Service (JF&CS) is seeking a **Manager, Family Services - Poverty Reduction **who will be responsible for the development, management, and leadership of the Poverty Reduction team. This leadership role within the Agency involves the...

  • General Manager

    7 months ago

    Toronto, Canada Service Inspired Restaurants Full time

    Company & Brand Overview: **Our Story** At Service Inspired Restaurants we take great pride in our diverse portfolio of restaurants and believe a brave, bold and results-driven culture inspires and creates new opportunities for everyone. Our values and promises are not simply a dream, vision, or mission, but a way of life for every person that becomes or...

  • Customer Service Manager

    6 months ago

    Toronto, Canada Canadian Linen and Uniform Service Corp Full time

    **About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and...

  • Manager, Family Services

    6 months ago

    Toronto, Canada Jewish Family and Child Service Full time

    **Family Services Manager, Hospice & Holocaust Survivor Services** **Join Our Team** Jewish Family and Child Service (JF&CS) is seeking a **Manager, Family Services - Hospice & Holocaust Survivor Services **will be responsible for the development, management, support and leadership of Hospice and Holocaust Survivor Services social workers.** **_This...

  • Funeral Services Assistant

    6 months ago

    Toronto, Canada Service Corporation International Full time

    **Job Summary** Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other...

  • Office Manager

    6 months ago

    Toronto, Canada Air Charter Service Full time

    **Company Description** OUR STORY** Air Charter Service was established in 1990 in the basement of our Chairman’s home and today employs over 500 people globally, across 27 offices on six continents. We’re not just the largest charter brokerage in the world, but also the largest charter family, holding those same values that started this business at the...

  • Assistant General Manager

    2 months ago

    Toronto, Canada Service Inspired Restaurants Full time

    Company & Brand Overview: **Our Story** At Service Inspired Restaurants we take great pride in our diverse portfolio of restaurants and believe a brave, bold and results-driven culture inspires and creates new opportunities for everyone. Our values and promises are not simply a dream, vision, or mission, but a way of life for every person that becomes or...

  • Bar Manager

    2 weeks ago

    Toronto, Canada Service Inspired Restaurants Full time

    Company & Brand Overview: **Our Story** At Service Inspired Restaurants we take great pride in our diverse portfolio of restaurants and believe a brave, bold and results-driven culture inspires and creates new opportunities for everyone. Our values and promises are not simply a dream, vision, or mission, but a way of life for every person that becomes or...

  • Manager, Social Action

    6 months ago

    Toronto, Canada Family Service Toronto Full time

    **Grow with us!** Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals, families and communities destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience, stability, and equity. We achieve this through our understanding of...

  • Social Action Manager

    7 months ago

    Toronto, Canada Family Service Toronto Full time

    **Grow with us!** Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals, families and communities destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience, stability, and equity. We achieve this through our understanding of...

  • General Manager

    7 months ago

    Toronto, Canada Service Inspired Restaurants Full time

    Overview Our Story At Service Inspired Restaurants we take great pride in our diverse portfolio of restaurants and believe a brave, bold and results-driven culture inspires and creates new opportunities for everyone. Our values and promises are not simply a dream, vision, or mission, but a way of life for every person that becomes or wants to...

  • Office Manager

    6 months ago

    Toronto, Canada Royal LePage Top Service Full time

    **About Us**: We are a leading multi-location Real Estate brokerage firm committed to providing exceptional service to clients seeking to buy, sell, or rent properties. With a focus on integrity, professionalism, and innovation, we strive to exceed our clients' expectations and build lasting relationships within our community. Our dedicated team of agents...

  • Strategic Health Infrastructure Manager

    4 weeks ago

    Toronto, Ontario, Canada Ontario Public Service Full time

    About This RoleWe are seeking a highly skilled and experienced Strategic Health Infrastructure Manager to lead our Capital Programs and Standards Unit. In this role, you will be responsible for developing and implementing infrastructure-related programs and process changes to enhance health capital investments.ResponsibilitiesLead a team of experienced...

  • Kitchen Manager

    7 months ago

    Toronto, Canada Service Inspired Restaurants Full time

    Overview Our Story At Service Inspired Restaurants we take great pride in our diverse portfolio of restaurants and believe a brave, bold and results-driven culture inspires and creates new opportunities for everyone. Our values and promises are not simply a dream, vision, or mission, but a way of life for every person that becomes or wants to...

  • Part-time On-call Funeral Services Assistant

    6 months ago

    Toronto, Canada Service Corporation International Full time

    Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or...