Field Service Supervisor

3 days ago

Concord, Ontario, Canada Toromont Material Handling Manutention Toromont Full time

Our Field Service Supervisor is a key customer contact providing efficient, knowledgeable and professional customer service personally and through strong team leadership. This leader is responsible for also providing direction to the Field Service Team ensuring consistent implementation of policies and procedures in conjunction with corporate directives and increased market share.

As a Field Service Supervisor, YOU will experience:

· Working within one of the safest organizations in the industry where your safety and well-being are our most important priority

· Working for the best in class equipment dealer and with premium brands to exceed our customer needs

· Opportunities to continuously Learn, Grow and Develop with our TMH team for your success

· Competitive total rewards including: wages, benefits, and premiums (as eligible)

In a typical day, YOU will:

· Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives

· Ensure all employees comply with established customer safety rules

· Provide excellent customer service as key contact for field service requirements and work orders to maximize productivity of field service operations

· Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service

· Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations

· Improve customer and employee satisfaction by initiating corrective procedures in the field service operations

· Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos

· Create quotes and review and prepare invoices for internal and external customers

· Manage work-in-progress (WIP) and contamination control

· Investigate and report accidents or near misses

· Identify and resolve issues by initiating corrective actions

· Encourage continuous improvement for field operations through regularly scheduled meetings and associated training

Must-haves for this role:

· Post-secondary education

· Minimum 5 years of experience in a service leader position

About Toromont Material Handling

Toromont Material Handling, a wholly owned subsidiary of Toromont Industries Ltd., sells, rents and provides after-sales service for the full range of Caterpillar, Mitsubishi, and Jungheinrich forklifts. We are also the authorized exclusive dealer for Kalmar lift trucks and container handlers, AUSA rough-terrain forklifts, Shuttlewagon Rail Car Movers and Hoppecke energy solutions. TMH also offers a full range of racking and storage products, and specialized floor cleaning equipment.

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