Tenant Services Coordinator

4 weeks ago

Halton, Canada Halton Region Full time

**Tenant Services Coordinator**:
At Halton Region, we treat everyone with respect, honesty, fairness and trust. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. Halton Region is committed to providing accommodation to individuals with disabilities throughout the recruitment process.

You make a positive difference in people’s lives because you provide high quality customer centered services. You operate within a highly ethical environment and will be accountable for going the extra mile, listening to your customers, creatively meeting needs and always being respectful to those you serve. As a result, you will be part of a qualified and strategic team recognized widely for caring, excellence, integrity, inclusiveness and flexibility.

**As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. This position is eligible for our Hybrid Work Program.**

**Posting ID**: 3190
**Department**: Social & Community Services
**Division**: Housing Services
**Pay Range**: $69,008 - $92,023

**Job Type**: Temporary < 1 year
**Contract Duration**: up to 10 months
**Hours of Work**: 35 hours per week
**Work Location**: Halton Regional Centre - 1151 Bronte Road, Oakville
**Employee Group**: OCT
**Posting Date**:May 29, 2024
**Application Deadline**: June 3, 2024

**Internal applicants will receive first consideraiton.**

**Job Summary**:
Reporting to the Tenant Services Advisor, the Tenant Services Coordinator will be the first point of contact for tenancy management issues within the designated Halton Community Housing Corporation (HCHC) portfolio.

**Duties & Responsibilities**:

- Responds to internal and external enquiries in a manner that will build supportive and healthy communities.
- Manage various responsibilities in tandem with the TSA associated with tenant units including unit showings, key releases, unit turnovers, inspections (pre/post move), completion of work (in partnership with Energy, Fleet and Facilities staff), notice distribution, building meetings, billing non-residential invoices, parking management, utility invoices and laundry cards.
- Assists the Tenant Services Advisor (TSA) in lease management to prevent evictions enforcement by being the first point of contact with tenants.
- Processes all vacancies, reviews timelines on the vacancies and maintains constant communication with TSA and other staff as required.
- Assists TSA in rent collection and arrears management for all outstanding accounts for current tenants as required. Preparation of Landlord Tenant Board forms and filing.
- Works collaboratively with the Tenant and Community Supports Specialist (TCSS), refers social concerns/issues (including service co-ordination cases) to TCSS and/or TSA including critical incidents (death/injury).
- Processes tenant charge backs as required, including compilation of charges, and batching for accounts receivable purposes and prepares related correspondence accordingly.
- Collaborate with the TSA to respond and address risk management issues including working with third party organizations (Insurance Companies).
- Prepare and analyze accounts receivable reports, monthly tenant reports, and financial batches.
- Maintains communication and awareness with various service agencies within HCHC housing communities.
- Maintains tenant data in YARDI Voyager.
- Works with the TSA to collect and report metrics, research, and analysis accordingly.
- Knowledge of and commitment to the principles of diversity, equity and inclusion.
- Performs other duties as assigned.

**Skills & Qualifications**:
**Essential**
- Post-secondary education in Social Services.
- Minimum of three (3) years of experience in social housing and property management.
- In-depth knowledge of legislation that includes the Housing Services Act, Residential Tenancies Act, 2006, Condominium Act, and Municipal Freedom of Information and Protection of Privacy Act.
- Excellent customer service skills. Knowledge and comprehension of HCHC policies and procedures. Awareness of external community social support agencies, to aid tenants on behalf of Halton Region. Effective communication skills, problem solving, and judgement skills are needed to effectively assist a diverse and vulnerable tenant population. Excellent interpersonal skills with a proven ability to work with a variety of community professionals and human service agencies.
- Strong administrative, organizational and time management skills to balance priorities and administrative functions of the position.
- Excellent knowledge of accounts receivable and accounts payable principles and procedures.
- Strong computer skills in YARDI Voyager with working knowledge of SAP.
- An equivalent combination of education and experience will be considered.

**Working/ Employment Conditions**:
**Working C

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