Technical Customer Service Representative

3 weeks ago


Halifax, Canada Answer 365 Full time

**Technical Customer Service Representative**

**Company**: Answer 365
**Location**: Halifax, NS
**Hours**: 10am - 7pm

**Responsibilities**:

- Provide information and assistance to incoming callers regarding products
- Technical support
- Effectively assess and gather information to address callers' needs
- Setting up and submitting tickets in Sales Force
- Ability to navigate several web pages as needed
- Adhere to quality guidelines to consistently deliver excellent service

**Requirements**:

- Strong computer skills
- Conscientious and empathetic demeanor
- Ability to maintain a positive and professional attitude
- Superior communication and listening skills
- Excellent customer service abilities
- Excellent attendance
- Proficiency in problem resolution processes
- Collaborative and strong work ethic
- Ability to handle confidential information with professionalism

**Benefits**:

- Competitive wage $18.50 - $19.25
- Medical/dental benefits, long term disability, and life insurance after probation
- Employee assistance program

**Job Type**: Full-time, Permanent

**About Us**:
Answer 365 is a leading answering service with operations in Halifax, NS and Moncton, NB. We pride ourselves on delivering exceptional service and providing opportunities for career growth and development.

**We will not be accepting walk-ins**

Pay: From $18.50 per hour

Expected hours: 40 - 45 per week

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Have you worked with Answer365 in the past?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2024-11-15
Expected start date: 2024-11-25



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