Customer Service Representative

7 months ago

Halifax, Canada Rogers Communications Full time

At Rogers, we put our customers first in everything we do We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference -we’re passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:
**What’s in it for you**:
This role is a 12 month contract positioin. We believe in investing in our people and helping them reach their potential as valuable members of our winning team.

As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

- This position offers a competitive salary, performance-based bonus and performance-based salary review
- Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA and Stock matching programs
- 50% off in-market Rogers services & Blue Jays tickets, 25% off Today’s Shopping Choice items, 20% discount on all wireless accessories
- Company matching contributions to charities you support
- Growth & Development Opportunities:

- Expand your skill set and participate in mentorship and leadership development programs
- Wellness Programs:

- Our commitment to the environment and diversity:

- Work for an organization committed to environmental protection
- Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

**What you'll do**:

- Answer customer inquiries and provide support for financial issues, service quality issues and other non-technical company issues.
- Answer inquiries for installation team members and provide support with non-technical customer issues.
- Maintain billing, payment and other financial records on customers.
- Inform customers concerning scheduled outages and other service interruptions or company promotions.
- Document all customer interaction in support database.
- Provide other administrative assistance, support and backup to the Customer Service. Department as required.
- Keep work area clean and orderly.
- Adhere at all times to all applicable health and safety policies.
- Perform outgoing calls to potential customers as required.
- Perform other duties as requested by the department or team lead

**What you Bring**:

- Post secondary education in an administrative field considered an asset.
- Previous experience in customer service preferred.
- Excellent communication and telephone skills required.
- Above average computer skills with a variety of programs and hardware.
- Must be detail oriented.
- Have ability to work well with others.
- Be able to work with minimum supervision.
- Willing to take responsibility for their work and respond to company needs; i.e. work extra time as required to meet deadlines.

Schedule: Full time
Shift: Variable
Length of Contract: 12 Months
Work Location: 1-12 Chipman Drive (7749), Kentville, NS
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 308688

Posting Notes: Customer Experience

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