Guest Agent
3 days ago
**Guest Agent**
***
First impressions are everything As a Guest Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
**Our Culture & Benefits**:
- An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
- The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place
- The opportunity to live, work and play across the world through our employee travel and internal transfer programs
- A competitive rate starting at $22.33 (80% of rate) per hour increasing to $27.91 after 3 months and bi-annual increases
- Complimentary meal through our Colleague Dining Program
- Complimentary uniform laundering
- Complimentary hotel stay with breakfast for two through our BE OUR GUEST program
- Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
- The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
- Free learning programs through our Academies and discounted eCornell courses
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and RiiSE
- Annual paid vacation, sick leave, up to statutory holidays and birthday leave
- A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
- A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
- A monthly travel reimbursement for TransLink monthly passes
**What you will be doing**:
- Consistently offering friendly, professional, and proactive guest service
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Promote our loyalty program and drive revenues by upselling guest experiences
- Following departmental policies, procedures, and service standards
- Maintaining a safe working environment and following all safety policies and procedures
- All other duties as assigned
**Your experience and skills include**:
- Service focused personality is essential and previous experience working in a guest-facing position is required
- Luxury hotel experience is an asset
- Prior experience working with Opera or a related system
- Written, verbal, and comprehensive fluency in English; additional languages are an asset
- Accurate and efficient cash handling skills
- Ability to focus attention on guest needs, remaining calm and courteous even in challenging situations
- Keen attention to detail, ability to prioritize competing tasks, and strong organizational skills
- Ability to work independently as well as cohesively and part of a team
- Ability to present and communicate professionally and articulately
- Highly responsible and reliable
- Ability to work rotating and flexible schedule including early mornings, late nights, overnights, weekends, and holidays
- Legally eligible to work in Canada (the Hotel is unable to assist applicants in obtaining Canadian work authorization)
**Physical Aspects of Position (include but are not limited to)**:
- Constant standing and walking throughout shift
- Occasional lifting and carrying up to 30 lbs
- Occasional bending, squatting, kneeling
- Occasional pushing and pulling
- Occasional ascending or descending ladders, stairs and ramps
**Your team and working environment**:
We are thrilled to welcome our guests back to Fairmont Hotel Vancouver. Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district,
exhilarating nightlife and world class cuisine. Join our team and welcome our guests back to extraordinary experiences at their home away from home.
**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to exp
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