Test Center Manager

3 weeks ago


Gloucester, Canada Pearson Full time

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). Responsibilities Expand your career at Pearson VUE in our entry level Test Center Manager position for our Gloucester, ON location. You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees.

60% of daily tasks are Test Administrator responsibilities: \_Performs on-time site opening and closing procedures. \_Understands all testing procedures. \_Checks in examinees, verifies identification, and explains the exam process. \_Monitors examinees while testing. \_Maintains a secure testing environment. \_Communicates with internal technical support to investigate and fix technical issues. \_Strictly adheres to company policies using careful judgment. \_Responsible for maintaining a professional and clean testing center with light housekeeping duties. \_Arrive on time for all scheduled shifts. \_Other duties as assigned. 40% of daily tasks are Test Center Manager responsibilities: The Test Center Manager is the onsite manager of a small team of Test Administrator employees. \_Site staffing/hiring/retention/conflict resolution/scheduling. \_Trains, develops and coaches staff. \_First contact for facility issues. \_Ability to multi-task
**External Qualifications**.

**What to expect from Pearson**

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

**Job**: TESTING CENTER

**Organization**: Assessment & Qualifications

**Schedule**: PART\_TIME

**Workplace Type**:
**Req ID**: 17918


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