Helpdesk Lead

**Job description**

Be part of something special; come join the MatrixIT Team.

As a Network Specialist on the MatrixIT team, you'll be responsible for keeping MatrixIT and Clients network services running securely with the availability that our customers expect. As part of the Infrastructure / Security and Cloud team you will be accountable for Public Cloud integration for Hybrid Cloud deployments, Auditing and remediation based on organizations CIS compliance objectives and other frameworks.

You will integrate solutions with our Data Center Switching and Routing technologies for our on-premises and cloud virtualization technologies, such as VMware, HyperV and Azure integration.

You will help build out, maintain, and troubleshoot our rapidly expanding infrastructure and network. You will be part of a talented team of engineers. This job consists of both Azure Infrastructure, On-Prem and Cloud Network management.

**Responsibilities**:

- Network Support, Migrations, and implementations
- Architect and design improvements or new solutions in Microsoft Azure and alternate cloud environments.
- Work with internal architecture, infrastructure, governance, and security teams to ensure that all security, governance and business continuity requirements and best practices are integrated and implemented.
- Work within a cross-functional team of Cloud Engineers, App Admins, to specify, design, develop, test, and implement cloud services and solutions.
- Identify repetitive tasks and build tools and/or processes for automation.
- Develop and maintain PowerShell and automation scripts to support the environment. **Provide guidance and knowledge to team members, and promote efficiency, productivity, innovations, and knowledge-sharing across multi-functional teams.**:

- Developing and maintaining documentation for multiple environments.
- Work closely with internal business partners to gather requirements, design and implement solutions, manage technical operations, and triage and resolve operational issues.
- Continuously improve the triage and escalation process for system availability. **Respond to technical issues in a professional and timely manner.**:

- Manage and coordinate support incidents with external vendors.
- Assist in providing estimates of effort, material costs, etc.
- Other duties as assigned.
- On-call support on a rotating schedule as well as onsite support during non-standard business hours.

Qualifications:
Primary skills:.

Advanced firewall routing (Sophos firewall)

cloud networking
- 4+ years of experience in IT Infrastructure Operations with a minimum of 2+ years of experience in Azure.
- Experience administering in an Active Directory, Azure Active Directory and Azure AD connect.
- Basic experience with admin and support of Office 365 including Exchange Online and SharePoint Online.
- Good development/automation experience including Installation, deployment and update of enterprise systems.
- Scripting and coding skills - PowerShell, Azure CLI, Terraform, Python, Azure DevOps, Git, Azure Automation.
- Hands-on experience with VMs, virtual networking, IP addressing and subnetting, Application Gateways, Load balancers, Storage accounts, NSGs, Route Tables. Experience with Azure ExpressRoute is an asset.
- Azure Administration Certification
- Ability to demonstrate solid analysis and troubleshooting skills.
- Hands-on experience in installing, configuring, testing, and deploying enterprise and multi-cloud network infrastructure.
- Hands-on experience in implementing Information and Cyber Security in network infrastructure.
- Basic experience in network management including supporting and maintaining DC equipment such as edge NGFW, Routers, WAN, LAN, VPN, Voice and Wi-Fi, core switches, SAN switches and top-of-rack switches.
- Strong problem-solving skills is required in this role.
- Due to the nature of the role; strong collaboration skills, communication, and detail orientation are all critical for success in the role.
- Experience managing vendor-provided services including outsourcing arrangements.
- Experience working within a structured process methodology (i.e. ITIL).
- Strong systems aptitude demonstrated project management and planning skills; balanced strategic skills with tactical execution skills.
- Highly motivated, self-starter who is eager to grow within our organization.

**Salary**: $64,000.00-$100,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- On call
- Weekends as needed

Supplemental pay types:

- Bonus pay

Application question(s):

- Do you have an issue with working in the office most of the time?
- are you currently in Ottawa or Surrounding Area?

**Experience**:

- azure: 3 years (required)
- Computer network